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Kimple - Computer Technician - Tampa, FL, USA

Michael Kimple

Tampa, FL, USA

Services

Computer Technician

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Summary:

Language: Visual Basic, PHP, JavaScript, HTML, CSS
Operation System: Linux/Unix, Mac OS X/Leopard, Windows Vista/XP/ME/NT/2000
Development Environments: Dreamweaver, Flash, MySQL
Software: InDesign, Photoshop, Illustrator, Ultra-Edit, BBEdit, Microsoft Office

Work History

Customer Care, Tech Support

CSDVRS, LLC

From January 2009


Tech Support
• Answer video inbound calls from customers and answer their questions
• When requested, report complaints and/or concerns to appropriate departments.
• When requested, assign Personal 800 # to customers
• Provide remote connection support to customers PC for router, modem or no-ip configuration.
• Work with other departments to keep them updated as to trends of issues noticed by the technical support team
• Other duties as requested and/or assigned by Customer Care Manager.

NTID Student Congress Webmaster

Rochester Center

September 2007 - May 2008

National Technical Institute for the Deaf (NTID),
Rochester Institute of Technology, Rochester NY

PROJECTS:
NTID Student Congress Webmaster
This website redesigned to increase user-friendliness, readability, and mobility. The site was also visually redesigned to be simple, clean, and visually appealing.

Southwest Community Council
This is an organization for community which I worked with client, collected their graphics, details, and made a logo for organization. Also, I showed my work from client's feedback and satisfaction. It redesigned to be simple.

Handler

FedEx Express

February 2006 - October 2009

Handler
• Scan mails and packages

Location: Memphis, TN (2006 - 2007) and Rochester, NY (2008 - 2009)

Handler and Clerk

US Postal Service

December 2004 - June 2005

Package handling and processing

Location: Jackson, MS

Qualifications & Certifications

National Technical Institute for the Deaf

Mississippi School for the Deaf

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