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Friesen - Strategic Business Planning - Dubuque, IA, USA

Michael Friesen

Dubuque, IA, USA


Strategic Business Planning


Developed a strategic planning methodology while at Boeing Company which was subsequently implemented throughout all divisions of Boeing Computer Services. On that strength, was hired by Sprint Corporation, which implemented the methodology throughout the entire company. Published a book on the subject which is now in libraries throughout the world. Lectured the methodology to Graduate Students at MIT and to professional associations over a period of ten years.

Work History

Security Compliance Account Focal

Security Compliance Account Focal

Managed Fortune 500 companies' distributed Windows server base from a business analysis, data security perspective, scheduling and implementing regular health checks and security patch compliance. This was accomplished through close coordination with systems administrators in the field. The health checks consisted of confirming that the settings for all servers IBM managed were in compliance with those agreed to in our contract. We also confirmed that all security patches were installed as indicated in the contract. The number of servers I managed ranged from forty to 1,700 servers per customer. This was all accomplished using Big Fix software for the health checks and proprietary IBM software for patch management.

Personal Banker

Wells Fargo

Handled customer service requirements as well as sourced new business from both new and existing customers. New business ranged from $100 accounts to $14 million. I consistently was a top ten percent performer as measured by targets laid out by the company for this position.

Loan Officer


Sourced and closed home loans. Was consistently a top five loan officer in a company with forty-five loan officer. I quickly learned to overcome objections and once that was accomplished, bring the loans to closure.

Manager of Corporate Performance

Virtela Communications

Served as Chief of Staff for the Chairman and CEO of a startup Internet based IP-VPN organization which offered business consulting, network aggregator and network integrator products and services including on-demand networking for businesses. Acted as liaison between the CEO, Board of Directors, and direct staff and performed project management functions for the executive staff. Using business analysis techniques, developed end-to-end data flow and physical network diagrams for network based IP VPN and CPE based IP VPN to visually articulate the use of shared secrets, 3DES encryption and firewalls.

Manager of Business Architecture Planning

Sprint Corporation

Used data architecture, business analysis and project management techniques for validating product opportunities and for developing products while managing a matrixed team of 30 individuals. Served as project manager for the front end analysis of new product ideas and proposals.

Independent Consultant

Black and Veatch, Columbia Energy Services, Air Midwest, Medical University

of South Carolina, American Insurance, Shawnee Mission West High School, Koch Industries, Business/Financial Consultant and published business author. Created a unique method for valuing public companies based on publicly available accounting data and presented it to the Turnaround Management Association. Served as project manager for the development of value chain descriptions for Charles Koch, Chairman & CEO of Koch Industries in order to streamline the company's decision making process.

Director of Sales Compensation and Strategic Sales

Utilicorp United

Director of Sales Compensation and Strategic Sales for a non-regulated power and gas company. Managed a project to develop sales compensation and salary administration programs from the ground up. Designed and implemented the first natural gas sales and marketing program in the newly deregulated energy industry.

Manager of Agency Programs

Sprint Corporation

Used business analysis, project management and strategic planning methods as project manager to redesign the alternate channels program, integrate it into the direct sales channel and standardize contracts for over a thousand outside sales agents. Result: Reduced administrative requirements, leading to a stronger focus on sales, increasing revenue tenfold.

Manager of Sales Compensation

Sprint Corporation

Managed the sales compensation process for over two thousand Sales Representatives covering all business market segments from small business to national and global accounts. Managed a project to redesign the compensation plan structure, using the philosophy of "Pay for Performance". The compensation plans were communicated in a manner that made the plans easier to understand and allowed each participant to track their YTD actual performance and model their future performance. Result: Larger commissions were paid, but only when the company realized larger margins.

Manager of IT Strategic Planning

Managed a team that analyzed, redesigned and implemented a new telecommunications billing system. The old one was losing millions of call detail records each month. Result: Fifty million dollars in incremental monthly revenue was added simply by capturing lost data. Researched companies successful in the use of CASE tools for an IT organization that wanted to accelerate application system development. Presented results to Management, and designed processes to use CASE tools according to the other company's successful use. Result: Use of CASE tools led to development of more effective systems which achieved business case financial objectives.

Manager of Strategic Planning

Boeing Computer Services

Developed a strategic planning methodology that was implemented throughout every division in Boeing Computer Services. I subsequently lectured the methodology several times at MIT and for professional associations and published the book "The Success Paradigm" which is still in over 250 libraries worldwide. Managed their effort to prepare for a Federal Government Contractor Operations Review, which we passed with no problems or issues identified on our part.

Qualifications & Certifications

Leadership Program (Certificate of completion. Only open to existing professionals. Was supported by Boeing Computer Services.)

Wichita State University

Business Administration and Accounting

Friends University

Friends University

Center for Leadership Development

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