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BT - Telecommunications
From February 2012
Planning and controlling projects/programmes. Producing plans, logs, and schedules, conducting kick-off meetings, supplier and customer checkpoint meetings, highlight reviews and facilitating technical and project workshops.
Creating work packages with Procurement for 3rd party suppliers including competitive selection activities, scope, deliverables, approach, timelines and budgets.
Analysing sub-contractor/vendor performance and reports ensuring their deliverables are consistent within quality parameters of the overall plan.
Design and Management of the development and testing cycle ensuring the issues are tracked across the technical and business requirements.
Reactively managing the testing outcomes and adjusting the approach where necessary to align with the programme strategy.
Identifying, presenting, managing and tracking risk through score matrix and heat maps.
Design, present and implement the delivery model, Influencing key stakeholder across the business units to support and facilitate the delivery process allowing transition activates to minimalise business disruption.
Provide forecasts and maintain actuals facilitating a matrix management model.
Head of Technology/Senior project manager
January 2006 - December 2012
Managed service provider (London)
Ownership of technical projects across the UK, Ireland and Middle East for the Assetco group of companies.
Lead and manage client engagements to become the focal point for communication working closely with the business unit's to identify and extract new and additional revenue, opportunities, transformational or change strategies.
Production of business cases, fully developed project plans, communications plans, risk and issue matrices, scope definitions and management, financial project management, product based planning, WBS production, stage and change management and project closure.
Management of third party product development teams virtually and on site to maintain quality hardware, software and firmware releases.
Conceptualised and developed in-house technical teams to re-enforce the third party SDLC segment improving quality of internal and external based delivery.
Maintained continuity and consistency in business units throughout project life cycle
Identifying and successfully managing the exit of non-value driven projects whilst maintaining the customer relationship throughout.
Project Manager/Data manager
August 2003 - December 2005
Election services provider (Derry/Edinburgh)
Management of an ETL function for 4 consecutive local & European elections resulting in successful delivery of UK electronic voting management services
Multiple vendor/supplier engagement and management to introduce a data delivery framework increasing data accuracy and integrity.
Identification and application of data migration rules to transfer multiple data streams into an operational data store.
Managing the quality and delivery of data extracts for ballot production.
Design of UAT to support the deployment process, tracking issues pro-and reactively and adjust the testing approach to align with the functional, business and customer expectations.
Client facing project management of Postal Vote management service for 4 consecutive UK elections, ensuring technical, logistical, process flow and resources are aligned to ensure success of time constrictive delivery timetable
Technical engineer (Contract)
March 2002 - June 2003
Technology managed service provider
Northland Computer Services
June 1998 - February 2002
Software Development provider
Re-alignment of a Web programme, resulting in five different web related projects evolving into a concise overarching strategy for the Northern Ireland housing executive web estate
Enterprise roll out
Delivery of an enterprise wide technical refresh across 39 sites and 3500 users including multiple business applications upgrades and renewing key operational infrastructure and equipment and performing associated business transition activities and management in service.
Qualifications & Certifications
North West Regional College
University of Ulster
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