Blok - Customer Service Professional - Subiaco, WA, Australia

Michael Blok

Subiaco, WA, Australia


Customer Service Professional

Work History


Middle Ridge and Nelson St. Toowoomba

2011 - Moved to Toowoomba

Account management and customer service to residential customers, Architects, Interior Designers, Landscape Architects and Developers

Slate and Stone Products

Springwood, Brisbane Qld.
Account management and customer service to residential customers, Architects, Interior Designers, Landscape Architects and Developers.
Working from Showroom providing product selections and technical specifications, with estimating and quote preparation from plans for both residential and commercial applications. Site visits to Builders and developers. Acting upon personal initiative I created and canvassed a champagne breakfast seminar entitled 'Set In Stone', to provide architectural specifications and applications of natural stone products, was able to demonstrate high level of interest and response to the seminar from numerous professional design practices, interested in the educational content of services offered. Quantities take-offs from tender plans for both residential and commercial projects, e.g. H2O High rise building at Southport and Chinatown Mall in Brisbane Valley. Sales total at $1.8 million.
RFL: Redundant due to internal restructuring of company.

Design and Sales representative for residential makeovers and building conversions

Concept Building Solutions

Customer service and design consultation, site appraisals and contour evaluations, determining levels from datum points and preparation of design drawings and quotations for residential customers requiring advice on building conversions and alterations. Role required building construction knowledge, design flair, and ability to build and manage strong client relationships, with the ability to effectively coordinate and project manage the scheduling of all necessary trades for completion of projects.
RFL: Inhouse building team issues caused downsizing in production and staffing levels.
Sales and Design Consultant providing customer service, site appraisals, inclusions and fittings selections, meetings with Architects during design process, for steel framed housing projects for the residential market. Able to work through the design process confidently from block evaluation, soil types, RP data, contour evaluations


Galvins Landscaping Goodna Qld

Project Manager, working as part of a team of project managers controlling Landscape development sites across a range of projects including housing, parkland establishment and civil projects.
132 Houses for Defence Housing Association Mitchelton and State School projects together with retail arcades and ring road embankments.
Structural Landscape and soft finishes to site, amenities and individual house blocks. Liaison with trades, contractors, principal builder, Council and landscape teams to ensure all works were as per contract, on budget and on time. Contract variations, bulk deliveries and trades scheduling. Ensuring projects conformed to EPA and WHS directives.
Project timeline logistics, scope of works evaluation, working with design team and onsite personnel and reporting to Management.
RPL: Galvins went into receivership, all staff laid off.

Project Supervisor and Workplace Trainer

Career Employment Australia, Stones Corner Brisbane

Disadvantaged Youth 18-35 year olds/ Work for the Dole Program
Conducted the design and development of eleven landscape projects in Brisbane State Schools and Community based organisation sites. Supervision of all site personnel and liaison with trades contractors, Council officers, key stakeholders.
Plant and bulk deliveries, site management, task management, quality control.
Workplace training onsite and in class for Landscape industry certificates I-III.
Conducted classes in personal development, workplace communication, workplace health and safety and provided mentor facility.
RPL: Government contracts and funding for the program was suspended which caused my redundancy.

Ivory Rocks Conference Centre, Peaks Crossing, Qld.
Landscape Draftsman - 6 month contract
Site assessment and evaluation for amenities and development of land use.
Working with Botanist and Architect Mr.Nick Seymour-Jones to provide an overview for masterplan development of siting of required functions, access routes and amenities. Contour assessment, storm water run-off, erosion control, road formations, retaining works, access routes, shade facilities, open spaces and parkland establishment.

Forest Lake development by Delfin Brisbane Qld.
Landscape Draftsman - 6 month contract
Design of thirty small parkland lots- retaining works, planting schedules, playscapes and amenities under Principal Landscape Architect Mr. Tod O'Dwyer
Management of on site nursery, bulk deliveries and subcontractors.

Relative retail management previous experience

Natures Own
Kippa Ring Shopping Centre, Brisbane
Owner - Vaughan Bullivant
Manager of Store. ( Head office branch)
2 years experience in managing a healthfood and vitamin store involving stock control, order/delivery, staff training, presentation, promotions and sales targets.
Please note:
Whilst my work history may not demonstrate longevity with any one employer, the circumstances which have governed...

Qualifications & Certifications

Geography, Geology, Art

Bath Technical College

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