Blemkie - Travel Consultant - Grandin, St. Albert, AB T8N, Canada

Michael Blemkie

Grandin, St. Albert, AB T8N, Canada


Travel Consultant


I have spent most of my adult life in the Travel Industry to some degree. I have booked leisure travel in my past dealing with booking yearly vacation to down south. I have planned out of country weddings and honeymoons. I worked in corporate travel, booking business trips and conferences. I was on the VIP desk for Nortel Networks. I worked in a war zone co-ordinating travel for Canadian Forces members for the leave from Afghanistan. I assisted with getting BSP ready for submission, issued tickets, booked hotel rooms, reconciled invoicing. Made sure that the suppliers got paid. All types of administration and back office support for

Work History

Security Screener and a CSA (Customer Service Associate)

McHale Aviation

I was responsible for adhering to the airport screening process regulated by Transport Canada.
Promoted to "Check in Agent". Responsible for checking in passengers for flights with our
charter airline.
• Performed quality control accuracy checks for duplicated passengers in the airline reservation
system Sabre and ensuring that weight restrictions were being adhered too.
• Promoted to "Control Point Agent" where we approved or denied the contractor's from
IOL/Esso on commercial flights.
• I supported users of our new software called GTMS (Gemstone Travel Management Systems)
owned/launched by our parent company Gemstone.



2009 - 2010
Communications Centre - Switchboard and Messages
• My position was in the Canadian Forces Communications Centre and required a DND Level 2
Security Clearance and NATO Secret Clearance.
• Operator for all inbound and outbound communication.
• Received and transmitted communication messages.

Travel Coordinator - Invoice and Claims

PSP Canada

• Worked under the direction of the Travel Supervisor, overseeing the HLTA program for deployed members of the Canadian Forces in Kandahar, Afghanistan.
• Assisting with travel arrangements (planners, itineraries, client file, and claims) provided
commercial airline tickets, departure assistance, and maintenance of the travel database.
• Hosted departure briefings for the Canadian Forces member's for ticket distribution and HLTA
• Finalized all Canadian Forces member's claims, processed invoices from the travel agent
partners and worked closely with the camp military finance departments in a variety of capacities.

Operations Supervisor

Tele-Tech Holdings Inc

Promoted after two months to Lead Operations Supervisor for forty agents where maximum
teams are capped at eighteen.
• Project Manager/Point of Contact for Time Warner Cable. I hosted the conference calls between Tele-Tech and Time Warner.
• Trainer for all new hires on the Time Warner project.

Team Leader (HRG North America)

• Designated team leader and Customer Service manager for large inbound call centre.
• Assisted in developing training manuals and trained the team on occasion.
• Effectively and efficiently solved customer challenges.
• Supported agents to meet productivity levels, sales goals, and service benchmarks.


Mac's Steakhouse and Tavern

• Worked cash, served alcoholic beverages to customers, waited tables, washed dishes and performed all other duties as assigned. Attained Smart Serve and Safer Bar Certificates.
• I also helped out in the kitchen when required.

Corporate Travel Consultant

Carlson Wagon-Lit Travel/Nortel

Promoted from a junior call agent to the Executive Management travel desk (VIP) within 5
months of employment.

Leisure/Corporate Travel Consultant

Thomas Cook/Marlin Travel

• Met annual sales targets and became a member of the Presidents Council.
• Acting supervisor with cheque signing authority.
• Assistant manager at the Eaton's location in Ottawa during the bankruptcy; Responsible for all
foreign currency, all ticket stock, and cash during bankruptcy.

Qualifications & Certifications

Algonquin Careers Academy

Renfrew Collegiate Institute

Travel and Tourism Diploma

Algonquin Careers Academy

Algonquin College

Travel and Tourism

Algonquin Careers Academy

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