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Pacheco - Forklift Driver - London, UK

Michael Elijah Pacheco

London, UK


Forklift Driver


Completed four week course in Warehouse and Storage Certificate and gained my licence in Counter-Balance and Reach Forklift Truck with RJB.

Also worked in Boots Distribution Centre based in Surrey Quays firstly as a Picker/Packer; Replenisher; Dock Worker; and moved up to Inventory Clerk/Stock Controller within the four to five years I worked for them.

Work History

Room Service/ Concierge

London Hilton

August 2009 - September 2012

Room Service:
o Daily replenishment of minibar stock to the hotel's 500 rooms
o Stock-take and monthly check of out of date foods and beverages
o Setting and preparing 'maison-plas' for lunchtime and dinner time orders
o Taking guest orders by telephone and in-person always giving five star service
o Educated on types of foods available and wines to compliment
o Training in several departments including housekeeping and reception
o Meet and greet guests in lobby area and also dealing with queries and problems
o Answering the telephone and taking booking reservations for restaurants, clubs and big social events
o Luggage handling including for parties of up to 300
o Trained also as doorman being first port of call representing the hotel at front of house
o Reliable check-ins and check-outs of guests' personal belongings
o Liaise with senior luggage porter and concierge regarding the nights activities
o Ensuring Health and Safety of guests and the building at all times

Stock Controller/ Inventory Clerk

Boots Distribution Centre

November 2005 - April 2008

o Daily inventory of all stock coming in and going out of DC
o Dealing with individual store enquiries
o Ensuring goods in transit is received at destination and maintaining daily records of transport
o Investigating missing stock in DC and other stores
o Dealing with out of date stock returning goods to supplier
o Preparing report on costs and figures of stock on a daily basis
o Dealing with other DC transfer requests
o Supervising warehouse floor maintaining 'pick' is accurate to all stores

London Hilton

February 2001 - April 2003

(part-time casual)
o Five star silver service waiting on large banquets, functions and events
o Setting up bars and champagne receptions
o Serving breakfast, lunch, dinners and drinks receptions throughout the day

Baker Street WC1

Hospital Plan Insurance Company

April 2000 - April 2005

(part-time seasonal)
o Taking customer telephone enquiries and contacting them regarding any discrepancies with their accounts
o Maintaining personal banking details of customers onto databases
o Forwarding legal documentation onwards to corporate level
o Primary set-up of business into others countries such as France and Spain
o Supervising mailroom in regards to Health and Safety

Senior Host

November 1999 - December 2000

o Supervising and assisting my team when and where necessary
o Dealing with customer queries and organising crowd control
o Attending to customers providing a high standard of service
o Meet and greet customers explaining each attraction on display
o Organising sports activities and social events for staff

Administrative/Personal Assistant

The Prince's Trust Volunteers Programme

August 1998 - November 1999

o Recruitment of potential students enrolling them onto course programme
o Monitoring up to 30 students supervising them whilst on community projects
o Preparing teaching aids and learning materials for staff
o Maintenance of individual student files and other documentation and databases
o Management of the weekly budget ensuring expenditure was within the guidelines
o Contacting prospective employers regarding work experience for students

Kitchen/Front of House/ Driver

Pizza Hut Restaurant & Deliveries

April 1998 - August 1998

o (kitchen) prepping food-stuff for the next day and hourly replenishment of FOH foods
o (front of house) waiting on customers taking orders and basic bar work
o (deliveries) gained CBT licence for moped use and knowledge of local area

Shop Supervisor

Journey's Friend Ltd

October 1993 - January 1997

(Sept 1996 to January 1998: part-time only)
o Responsible for the opening and closing of the shop premises
o Daily stock-take of goods on display
o Cashing up at end of each working shift

Qualifications & Certifications

College of Haringey

Excellent Customer Service

Newham College of Further Education

Boots Distribution Centre

Newham College of Further Education

Business Studies

London Guildhall University

Business & Finance

St. Bonaventure's & St. Angela's Sixth Form Centre


St. Bonaventure's RC Secondary School

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