Fellows - Retail Worker - Smithfield QLD 4878, Australia

Merril Fellows

Smithfield QLD 4878, Australia


Retail Worker


Have worked in retail tourism for over ten years. Am passionate about customer service.

Work History

Painter and Decorator


Bookkeeper (MYOB)

• Responsible for maintaining financial records for my husband's business
• Source costings, and prepare quotes and invoices to customers
• Follow up on invoices with 2 sub-contractors
• Accounts receivable and credit control, following up payment at the completion of jobs
• Accounts payable, finalising payments when job completed
• Enter invoices separately and reconcile at the end of each month
• Reconcile bank statements
• Maintain insurance, licences, vehicle registrations
• Business Activity Statement preparation
• Payroll preparation as needed

Retail Supervisor


From November 2002

| Storeperson/Purchasing Officer

• Manage the daily operation of gift shops maintaining high levels of customer service, staff motivation, stock presentation, daily administration and financial management
• Meet client expectations by promoting positive customer relations and displaying a positive attitude as an example to staff
• Supervise 14 staff, motivating to actively seek out sales, monitor and report on quality and operational issues
• Assist with team training and motivation, guiding, mentoring, and encouraging staff in their roles, monitor sales results and address good and poor performance issues
• Deliver on the job training of new staff, identify and deliver individual staff training needs as required
• Contribute to the financial accountability of the department by ensuring the optimum use of department resources and that the correct department procedures are followed
• Maintain equipment in the highest order by ensuring correct operating procedures and are used at all times, defects and damages are reported, and equipment and workplace are kept safe and clean
• Quality management by supervising the functions of the department and ensuring all checklists are completed in a timely manner
• Purchasing Officer for 2 gift shops, responsible for maintaining appropriate stock levels
• Receiving stock, pricing, distributing, ordering gift shop items, uniforms, staff refreshments
• Check off stock received for accuracy/quality and record damages and shortages
• Ensure purchases are kept under budget, and provide budget reports
• Update stock information on Task Manager, entering invoices for payment, setting up new products, maintenance of database (stock)
• Match invoices with purchase orders and check for discrepancies with amount ordered/price negotiated
• Set up new product/supplier codes and staff codes and maintain up to date product list using Task Manager
• Count stock, price and print barcodes, conduct annual stocktakes and ensure audit...

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