Laka - Credit Controller - Pretoria, South Africa

Merriam Laka

Pretoria, South Africa

Summary

I have a national diploma in commercial practice, where i measured in Financial accounting, business management, office administration, computer operating, personnel function, communication and kommunikasie. I also trained for a certificate in supervisory management where i was trained to deal with interpersonal skills, planning,organizing, leading and control, leadership skills and change management. I have gained more knowledge on how to maintain general ledger, bank statements, bank recons, debtors function, how to supervise efficiently, listening and writing skills. I also learned how to plan and organize and lead colleagues or subordinates and take control to ensure that the job is done as required, in order to obtain suitable results and ensure work is done to date as planned, in case of changes, to deal with challenges that may arise and to improve where the department might be lacking.
I also gained work experience from the current company i work for Nashua mobile, though i work as a credit controller but i have improved my communication skills towards clients and colleagues, i have learned to have resilience and able to cope with more stress, more especially from clients and management as the company is closing off in October this year, we had to try and do more work now that people are resigning and the company is unable to replace them for this short period.

Services

Credit Controller

Work History

Credit controller

From February 2012

Reason for leaving Company closing down in September or October 2014

KNOWLEDGE & EXPERIENCE AS CREDIT CONTROLLER
• Currently working on the dialer system where the system dials on our behalf & the call gets transferred to you when the client picks up • Assist on inbound calls with queries, bank details changes, amendments, attachment of proof of payments on system, sorting of bank statement for payments which were not allocated due to incorrect reference number used
• Maintain regular contact with arrear customers(VIP book)
• Lock all 30days accounts lines & unlock when payment received
• Do ITC traces from Transunion, Xds and Knowblet for those couldn't trace down • Arrange the legal hand over's for all broken ptp's, trace, deceased, etc
• Arrange/ hold meetings with clients within or outside company premises
• Maintaining daily targets & monthly figures
• Prepare journals, debits & credit notes, Refunds
• Communicate with clients & other departments regarding customer queries
• Payment allocations, done manually

Credit Manager

Practice Relief -Medi

February 2011 - January 2012

KNOWLEDGE & EXPERIENCE AS CREDIT MANAGER MEDICLINIC
• Monitor credit control performance, do spot checks on accounts to see if the credit control process has been followed.
• Monitor daily banking against daily turnover.
• Update daily status report for branch as well as forwarding to regional manager.
• Contact medical aids regarding queries credit controllers are experiencing. Also arrange & hold meetings with them to discuss issues arising.
• Hold weekly meetings with health providers or branch managers for Ambulance services, receive & checking of case sheets, handling any queries arising, sending back any rejections from medical aid or quality assessor, check quality or case sheets received.
• Do monthly reports to head office as well as recon for the Ambulance services. Reconcile case sheets received against the case sheets processed & the where about of the outstanding case sheets.
• Authorize or decline leave applications, monitor staff attendance including late coming etc.
• Hold regular meetings with staff to identify any problems or bring new ideas on how to improve performance.
• Monitor admin staf

Credit control team leader

Altech Netstar Vehicle Tracking

January 2008 - January 2011

KNOWLEDGE & EXPERIENCE AS TEAM LEADER
• Monitor performance of Credit controllers, do spot checks & daily telephone report to ensure productivity is reached at all times
• Set up targets for them for collections
• Approval of credit notes, debit notes, journals & refunds, check debit order file before submission
• Check & approve final demands to be send to clients
• Attend to top 40 accounts per account set
• Check VBU report which is reports for cancelled, suspended vehicles with balances
• Check quality of hand over's to legal department
• Assist with escalated queries such as wrong billing, Invoicing clients, accounts reconciliations, bank reconciliations
• Do performance appraisals.

Credit Controller

Altech Netstar Vehicle Tracking

September 2007 - January 2008

KNOWLEDGE & EXPERIENCE AS CREDIT CONTROLLER
• Maintain regular contact with arrear customers
• Sending final demand, arrange the legal hand over's
• Maintaining daily targets & monthly figures
• Prepare journals, debits & credit notes, Refunds
• Communicate with clients & other departments regarding customer queries
• Payment allocations

Credit Manager

Morkels Soshanguve branch

April 2006 - August 2007

KNOWLEDGE & EXPERIENCE AS CREDIT MANAGER
Manage store cash flow-
• Cashing up of cashiers,
• Maintaining petty cash by authorizing all transactions & make sure budget is maintained,
• Handing over money to fidelity Officers,
• Adhering to the company procedure so we don't Carry too much cash on tills,
• Training of cashiers & their Performance reviews,
• Doing bank reconciliation for the branch ,
Manage store debtors-
• Ensure that all new clients are contacted on time for their 1st Payments due,
• Make sure credit controllers to attend to all queries on time before billing run,
• Attend to escalated queries,
• Interview outstanding client for payment arrangements,
• Allocating amounts received on bank statements to relevant accounts,
• Arranging for tracers & garnishee orders, sending debt collectors
Manage general admin-
• Credit scoring & granting,
• Adhering to new NCA rules when giving credit to client.
• Authorizing of deals, monitor general clerks to confirm employment & relatives, checking client's info on ITC,
• Proof of settlement letters,
• ITC clearance
Manage branch stock-
• Supervise stock clerk by making sure all deliveries are done on time,
• Make sure there is enough stock in stock room,
• Make sure

Cash supervisor/ relieve Credit manager

Morkels Mabopane branch

October 2005 - March 2006

KNOWLEDGE & EXPERIENCE AS CASH SUPERVISOR
Please refer to duties as a credit manager as I was doing the same duties as a credit manager.

Stock controller/ relieve credit manager

Morkels furnitures Andries street

September 2004 - September 2005

KNOWLEDGE & EXPERIENCE AS STOCK CONTROLLER
• Manage stock movement by making sure all deliveries are done on time,
• Make sure there is enough stock in stock room, by placing orders on time.
• Make sure stock take procedure is followed & do stock taking,
• Handling stock room keys,
• Inter branch stock transfer,
• Relieving as a cashier or credit manager when they are not available
.

Credit controller

Morkels furniture's Vermeulen Credit Hub/ Dept

November 1998 - August 2004

KNOWLEDGE & EXPERIENCE AS A CREDIT CONTROLLER
• Maintain regular contact with arrear customers
• Sending final demand, arrange the legal hand over's
• Maintaining daily targets & monthly figures
• Prepare journals, debits & credit notes, Refunds
• Communicate with clients & other departments regarding customer queries Payment allocation.

Qualifications & Certifications

National diploma commercial practice

Technicon Northern Gauteng

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