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Neighbour - Project Manager - Betchworth, England, UK

Meriel Neighbour

Betchworth, England, UK


An exceptional Project Manager, Planner, Communicator, Regional and Area Operator, Marketing Developer, IT System Developer, and Concept Manager of new Brands, Engaging, Leading and Motivating Teams to Deliver Outstanding Commercial and Customer Service Success and Create Business Leading Brands.

Looking for new opportunities in similar roles: Project Manager, Marketing / Commercial Management, Customer Service or a Regional Operational Management role.


Project Manager


• Retail IT System Development (FOH / BOH / EPOS / WEB / MOBILE)
• Operational Change Programmes Marketing Campaigns
• Strategic Communication planner / executer Multi-channel Coms, design & messaging
• Strategy Development and Stakeholder Management MS Project / MS Visio
• Brand Management / New Product Development Prince 2, Agile, Scrum
• Financial Business Case, Scoping Out Planning (incl Road Map), Budgeting, Reporting
• Commercial Focus & Key Drivers Risk Identification & Mitigation
• Project Delivery to Time and Within Budget Influencing / Negotiation Skills
• Leadership and Management Skills 3rd Party Relationships – External
• Tendering Process / Supply Chain Presentation Writing and Delivery
• Training- Writing and Delivery Customer Service Journey Specialist
• Team Member / Matrix Management Self Motivated
• Critical Business Success Analysis / Reporting Customer Insight and Research
• Category Management and Pricing Communication Plans, Support & PR
• Corporate Events and Conferences Commercial Fast Paced Environment
• Strong Communicator – all levels & Multi-channel End to End Life-Cycle
• Financial Analysis and Reporting Highly Organised with Attention to Detail
• Decision Maker Change Impact Management
• Operating Systems Infrastructure Programme Management

Work History

Senior IT Project Manager / Programme Manager

Matches Fashion

From January 2012

• Develop and deliver a full new multi-channel International Website including mobile – Prince / Agile
• Development of a new Data Warehouse for facilitation of a new reporting and customer data capture centre
• Further strategically enhance the new Website through Creative and IT enhancements - Agile
• End to end Project life-cycle management including analysis, use case preparation, resource, programme management, time management, planning, key stage-gate reviews and milestone reporting through to testing and deliverable KPI measurement
• Project risk and mitigation
• Simultaneously running 45 projects, engaging and communicating, internally, externally and with 3rd parties
• Completion of full Business Analysis and Use Cases for each Project
• Budget planning, compliance and ROI calculations of each Project
• Instigation of Steering Group and Stakeholder meetings, ownership and responsible Management of Projects with full influencing, Governance and Programme management - Prince
• Planning, developing, owning and communicating overall Company RoadMap
• Development of a full Warehouse Management System
• Development of a full web based front of house EPOS System
• Development of a full purchasing, order management and merchandising system
• Development of a company Intranet


M19 Project Management Ltd

September 2011 - September 2011

Project Management to cover but not limited to:
Business Change
IT EPOS system roll-out
Training Delivery
Marketing Campaigns
Brand Management

IT Training, Delivery, Integration and Project Manager

Centrality for and on behalf of Stonegate Pub Company

April 2011 - August 2011

Development of all Training Material
Development of all post delivery support material
Trainer and Implementer training
Training delivery to 324 sites
Team management

Area Manager - Retail Agreements

Marston's Pub Company

September 2010 - April 2011

Area Manager - 31 sites
Transition from Tenancy to Retail Agreement.
Recruitment, Coaching, Influencing, Management, Leadership, Mentoring, Development, Sales Driving, Profit Delivery, Relationship Building.

Concept Manager and Project Manager New Concept Development

Punch Taverns

August 2007 - March 2010

End to end development of 6 new core Brands for Punch Pub Company. (Now Spirit) - Flaming Grill, Fayre & Square, Roast Inn, Every Day Gastro, Bedrock, Taylor Walker.

Project Manager

Value Food Division - Punch Taverns 2005-2008

August 2007 - May 2008

Project to drive Capacity Management - landed £7.5M additional profit

Area Manager

City Division - Punch Taverns

July 2006 - August 2007

Achieved 110% profit conversion.
Reduced pub manager and team player turn-over.
Delivered Company wide training on profit and loss.
Achieved Company Platinum and Gold awards

Concept Manager and Project Manager New Concept Development

Punch Pub Company

August 2005 - March 2010

Delivered new pub Concepts with tracked turnaround in performance between 20% and 48%.
New Concept development is now the platform for the 3 year strategic platform for Punch Taverns Managed Business following its success.
Development of 6 successful new Concepts from initial ideas to realisation.
Project management of teams both internal and external in successfully delivering each Concept.
Each new Concept delivered to time and within budget.
Full engagement, agreement and signoff of key stakeholders and the Board in the journey for each Concept.
Post development research with focus groups of actual guests leading to Concept review and minor adjustment for test and trial post test.
All 6 test sites taken to trial and roll out.
Exciting the City in their expectation of new Concept development and the impact on future performance of Punch Taverns.
Achieved Company Gold award for new Concept development

Area Manager

Locals Division - Punch Taverns

August 2005 - July 2006

Achieved 110% profit conversion.
Reduced pub manager and team player turn-over.
Delivered Company wide training on profit and loss.
Achieved Company Platinum and Gold awards.

Qualifications & Certifications


Oxford Polytechnic and University of Massachusetts

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