Sultana - Telesales/Telemarketing - Hyderabad, Telangana, India

Meraj Sultana

Hyderabad, Telangana, India

Services

Telesales/Telemarketing

Work History

Tele-Marketing executive

JUST DIAL LTD

TEAM LEADER

STANDARD CHARTERED BANK

3. Worked in STANDARD CHARTERED BANK for one and a half year in personal loans and credit card department
4. Worked in TATA BUSINESS SUPPORT SYSTEM (TBSS) for 6 months


RESPONSIBILITIESE
⇒ Sold ideas by providing product information
⇒ Scheduled appointments for follow-ups
⇒ Maintained list of clients already called
⇒ Maintained call logs and report details to supervisor
⇒ Provided feedbacks to clients when required
⇒ Daily analysis of KPI, traffic, utilization reports and takes necessary action to maintain SLA
⇒ Achieved sales targets by a 100% employing telemarketing skill based on best practices
⇒ Trained 6 groups of new hires in telemarketing activities and ethics.


JOB PROFILE
⇒ Monitoring daily Busy Hour statistics
⇒ Analyzing daily performance reports and maintaining KPI
⇒ Fetching hourly performance reports and analyzing KPI not meeting cells
⇒ Retrieve and analyze various counters related to Sales
⇒ Analyzing weekly traffic trends and take necessary action
⇒ Analysis of Neighboring Plans / Identification of Missing Neighbors
⇒ Handling all RF related customer complaints
⇒ Regular meeting with business team for resolving customer complaints

Qualifications & Certifications

Nalanda Vidhya Bhavan Hijh School

education

goutham J.r College.

COMPUTERS

Degree College

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