Phephles - Project Management - Houston, TX, USA

Melynda Phephles

Houston, TX, USA


Project Management

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


Energetic and competitive administrative professional with a focus on customer satisfaction and loyalty. Strategic thinker offering 11+ years implementing best practices in order to drive business success. Multi-faceted leader distinguished for establishing effective and efficient business processes to help achieve organizational goals. Adept to leading team projects and building long term relationships by satisfying contract objectives, identifying requirements and resources, delivering specifications and deliverables, and completing projects on time and within budget.

Work History

Implementation Project Manager and Dental Practice Administrator

Heartland Dental Care

From October 2013

• Set up new offices using Heartland's 5 phase approach to implementing systems
• Develop detailed 90 day project timelines, budget, scope and contingencies
• Implement the vision, mission, and core values of Heartland in each office
• Safeguard against delays, changes, roadblocks and disruptions with risk and contingency planning
• Reduce brand deterioration with strong employee skill sets and communication plans
• Ensure impact of changes and approvals are communicated to affected contributors
• Coordinate staff training for new office (New Employee Orientation, Communications, Mastery, Business of Dentistry)
• Keep project on track with ongoing monitoring of timeline, scope and budget
• Install Heartland's reporting systems (end of day, end of month, monthly tracking)
• Manage the routine daily operations of the dental offices
• Conduct hiring, coaching, dismissals, time keeping, and expense reporting
• Liaison between corporate office and dental offices to implement change management to remain in alignment with Heartland's guidelines and policies
• Responsible for P&L, office budgets and operational monthly targets acquisition, in addition to weekly team meetings and quarterly meetings

Account Manager

Sheri Kaz, DDS. P.C

October 2011 - October 2012

• Directed the implementation and management of electronic based filings; ignited a $100,000 + growth in collection of long term accounts receivables and improved DSO from 45 to 30
• Outperformed budget goals via portfolio management techniques, including reducing churn, growing existing accounts and adding new business
• Managed a 2 member team in identifying the client's marketing needs, presenting proposed campaigns, and negotiating terms, conditions and pricing
• Part of a talented team that helped office exceed market expectations through understanding of market competition, and working with internal partners to deliver customer-focused, high-quality dentistry

5959 FM 1960 W, #438 Houston, TX;
Phone Number: 678-628-9528

Career History (Continued)

Business Manager

Johns Creek, GA

January 2011 - May 2011

• Managed the administrative aspects of the company with annual revenues in excess of $1M including the financial control functions of accounts receivables and accounts payable
• Monitored contractual agreements with vendors and suppliers in order to ensure that all rights were being delivered, all obligations fulfilled, all opportunities maximized and objectives were achieved
• Directed day-to-day office administration, mail delivery and receipt, office and laboratory inventory and purchases, patient scheduling, and assisted client in financial management and organization
• Assisted with strategic planning, key input and implementation strategies to complete projects in marketing to acquire new business
• Orchestrated and coordinated meetings, interviews, conference calls, events, briefings, professional presentations and compiled statistical reports

Crime Scene Investigator / Unit Supervisor

Dekalb County Police Department

July 2001 - November 2010

• Managed and taught crime scene processing techniques (preservation, collection, processing and packaging) according to I.A.I Forensic standards
• Governed internal policies and technological procedures, work productivity, and operating efficiency
• Maintained document retention and intellectual property registrations and licenses
• Supported laboratory control functions of preventive maintenance and calibration of laboratory equipment, and maintained MSDS / OSHA guidelines within laboratory settings
• Directed day-to-day field and office administration, mail delivery and receipt, office and laboratory supply inventory and purchases, department scheduling, and maintained budget information

Qualifications & Certifications

Project Management

Keller Graduate School of Management

University of New Haven

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