Melmar L. Juan
#15 Lemon St. San Gabriel
Tuguegarao City Philippines 3500
011639052716642 or 01163788443392
I am writing to express my interest in a Hotel receptionist position listed in Kent Jobs.
As a Guest Relations Officer for a considerable length of time in Celebrity Cruises Inc., I am confident that I can be a great asset in your company.
In my years of experience as a Guest Relations Officer, I have developed standards and qualities to improve and maintain Guest Relations Services for customer satisfaction. Experience has taught me how to build strong relationships with all departments at an organization as I have started from the lower ranks before reaching my current position. I believe this character is important as the position of a Hotel Receptionist entails good relationships not only with guests but also with co-workers.
My responsibilities include answering inquries pertaining to Guest Relations services and general information, responding to guest concerns, following-up and ensuring complaints were resolved to the guest's satisfaction, maintains Guest Relations Resolution Log, registers guests for a variety of functions and all other services pertaining to Guest Relations services.
I have attached herewith my resume for a detailed and more extensive list of my work experiences and skills.
Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.
Melmar L. Juan
Guest Relations Officer
March 2005 - November 2012
Provided all services of the Guest Relations Desk; including, but not limited to: lost luggage, stateroom changes, lost and found service, printing and issuing guests cruise cards. Answered inquiries and provides general information. Responded to guest concerns in a considerate, professional and positive manner by showing empathy and listening actively. Took ownership of guest concerns by following up and ensuring complaints were resolved to the guest's satisfaction.
Qualifications & Certifications
B.S Occupational Therapy
Laguna Northwestern College
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