Tuttle - Contract Management - Christchurch, New Zealand

Melissa Tuttle

Christchurch, New Zealand


Contract Management


As a self employed co owner of a building business in Tasmania Australia I was responsible for the creation and day to day management of contracts between us the builder and our client and also the contracts made with our sub contractors. I was also responsible for all debt and credit control and payroll. We had a showroom which displayed our suppliers products, I met with prospective clients, explained our plans and contracts as well as showing them the quality products on display. This meant good and up to date product knowledge and a clean welcoming environment for our clients.

Other roles included training of staff, procurement, assisting on building sites, costing and quotation of new homes and extension or renovations, and all general PA and administration duties.

Previous to this role I was the Contract Managers Assistant in the Health Insurance industry. I was involved in the initial preparation work prior to contract negotiations including costing and forecasting, the actual negotiations themselves and then the preparation and distribution of the contract. I was then involved in the training both in house and with hospital staff in the workings of the contract and processing of invoices and payments. Any interpretations, client complaints and possible agreements of one off variations where directed to me.

Work History


Hobart Gymnastics Academy

From March 2012

(part time)
Key Responsibilities:
• Greeting gymnasts on arrival, marking attendance on roll and then confirming reception roll with coach roll on floor, answering queries both on the phone and in person from parents and staff
• Daily receipting of cash and EFTPOS, printing and checking invoices and statements though Quick Books(Recon), referring accounts for audit and making payment arrangements
• Regular stocktake of first aid supplier and replenishment
• General duties such as photo coping, emailing, laminating, setting up roll books for coaches, assisting Executive Director with notices, brochure publication, uniform orders and stocktakes, booking and setting up for birthday parties and any other duty as she requires.
• Checking pending gymnasts, trialled gymnasts and current gymnasts for attendance and following up on those gymnasts who have been absent.


Partnership of Craftsman Homes Hobart

July 2011 - October 2013

Key Responsibilities
(As one of the owners my responsibilities spread above that below but my main responsibilities were as follows)
• Preparation and Management of all Contracts and Associated documents
• Preparation of documents for Councils, Surveyors, Draftsman, Lawyers, Franchise Owner, Sub Contracts Agreements, Site Safety Plans, Time management spreadsheets etc
• Managing income and expenditure including Invoicing, receipting and debt collecting together with the payment of our invoices etc including taxation documents and reports
• Full tendering from comparison of price and conditions, decision making to end tender to client.
• Sales and after sales meetings with clients including assisting with product choice etc, advising on maintenance and expectations of products
• Reception at our showroom for prospective clients and maintaining the displays from clients in good clean order. Keeping a stock of product brochures and keeping up to date with suppliers new products etc
• Assistance with onsite measures, site cleans, dilapidation reports, stock collection and delivery, and occasionally even site labour and minor works like sanding, painting, using various carpentry tool like drop saws, framing, tiling etc as necessary
• Design, production and application of advertising, vehicle, site, warning and display signs in vinyl.
• I have a really good working knowledge of the Australian Standards, can read a building plan and calculate necessary product requirements from them. I have completed unofficially Certificate iv in Building and Construction along with my husband as he formally obtained his certificate.

All advertising, sales and marketing

Market Sales

of Rawleigh's Products/ Phoenix Trading Gift Cards and stationery and Sweet As boiled lollies 2008 - 2011
My children were now starting to attend school with my youngest being 2. I became an agent for the above companies and commenced a stall every Sunday at the Sorell Market. This business was also wound up in 2011 to concentrate on Craftsman Homes Hobart.
Key responsibilities
• All advertising, sales and marketing
• Stock control and equipment maintenance
• All income and expenditure management
• Time scheduling, fulfilling orders and deliveries
• Preparation of displays, sign writing and packaging
• Being able to explain products, give advice and value add products

Melissa Tuttle Dog Groomer

Started my own business studying Dog grooming via correspondence and setting up at our home, slowly working up the business in Victoria and then again in Tasmania in 2006. This was a part time business designed to fit around the birth and care of my three children in 2002, 2004 and 2006. I ceased in 2011 to enable me to concentrate on Craftsman Homes Hobart

Key Responsibilities:
• All advertising, sales and marketing
• Stock control and equipment maintenance
• All income and expenditure management
• Time scheduling and bookings
• Grooming and care of dogs and advice to clients. Sometimes involved home visits and pet taxi service

Kerry Tuttle Sole Trader

My Husband

Up to June 2011

Account Duties
• All income and expenditure control debtor and creditor control
• Preparation of taxation documents
• General letter writing, filing, photocopying etc
• Procurement and delivery of materials and equipment
• On site labour works for example, measures, cleans, tip runs, basic painting, tiling and carpentry works

Member Services Consultant

May 1997 - October 1997

o Corporate Group Liaising and account management
o Processing of Hospital, Medical and Staff claims including reversals and adjustments
o Staff Training
o Member Services Call Operator

o Support to Contracts Manager whilst attending contracting meetings

Medical Benefits Fund of Australia

(Both in Tasmania and Victoria)
(I went on maternity leave 2002, later resigning as I was pregnant with our second child)
Key Roles and Responsibilities
• Jan 1999 - April 2002 Contract Support Officer
o Contact and support for all Hospitals/Day Surgeries in South Australia, Tasmania and all standalone Psychiatric facilities nationally, back up support for all Victorian facilities
o Preliminary reporting and research prior to approaching facilities regarding possible Hospital Purchaser Provider Agreements (HPPA's) (Hospital Contracts)
o Support to Contracts Manager whilst attending contracting meetings/teleconferences regarding contract negotiations includes travel throughout Australia to attend meetings
o Preparation of Legal documentation including final contracts for distribution
o Notification to internal stakeholders of execution of new agreement and its variations
o Maintenance of internal Claims Processing System
o Computing effects of requested purchasing changes ie increase in benefit, change in step downs etc. using cost modelling
o Relationship building, liaising with facility Patient Account/Office Mangers, CEO's, Contract Managers and Financial analysts, including the training of the facility staff on implementation and variations of contract
o Personal Assistant Duties
o Member and facility correspondence including the audit of processed claims against the HPPA
• October 1997 - Jan 1999 National Contracts Support Officer
o (position moved to New South Wales due to resignation of Manager)
o Preparation and distribution of National Provider Relations reports and updates
o Preparation and distribution of individual HPPA's
o Support to Contract Managers and to staff in areas such as Member Verification and Hospital Claims Processing. Provide contact and support to hospital providers and their staff
o Back up support to two Southern Region Contract Managers
o Personal Assistant Duties
o Co-ordination of Provider relation Assistants Nationally

(Payroll Officer), Claim Audit Clerk

MBF Tasmania

November 1989 - May 1997

Positions held include Personal Assistant to the Corporate Services Manager (Payroll Officer), Claim Audit Clerk, Victorian Claims Processor and Member Services Consultant
Key responsibilities:
o Hospital and ancillary claims processing
o Production of monthly reports
o Approval of variation certificates and extensions of limits for members
o Claims processing and member advice/training to Member Services Consultants
o Rostered support in Branch Network as advisory/training role
o Claims auditing and reporting/investigation of fraud and training issues
o Complete processing of payroll (100 staff) and updating staff confidential files
o Personal Assistant Duties
o All staffing requirements including uniform, superannuation, branch holiday relief rosters, organising internal and external training
o Function and presentation organising and preparation
o Staff Training
Leadership and Volunteer Roles
• Canteen Manager Hobart Gymnastics Academy (current)
• Member of Board Hobart Gymnastics Academy 2012 -2013
• Chalk Talk Editor Hobart Gymnastics Editor 2011 - 2012
• Molesworth Primary School Uniform Coordinator 2010-2013
• Dodges Ferry Primary School Uniform Coordinator 2008-2009
• President of School Association and member of Board Dodges Ferry Primary School
• 20th Anniversary Fair Coordinator Dodges Ferry Primary School
• Founding Member of Board Southern Districts Dog Group 2008-2009
• Treasure of Saint Bernard Dog Association
• Treasurer, MBF Social Club - Tasmania
• Secretary, MBF Social Club - Victoria
• Employee Representative, Certified Agreement grades A -D (Representing Victoria, South Australia, Northern Australia, Tasmania and Western Australia)

Qualifications & Certifications

Claremont High School Tasmania

Hobart Techinical College

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