Stoltenkamp - Training & Facilitation Skills - Roodepoort, South Africa

Melissa Stoltenkamp

Roodepoort, South Africa


I am a cosmopolitan individual who appreciates and values diversity. I believe in authenticity, more specifically, being true to one self. My life is a work-in-progress, a journey during which I am learning the ability to consistently approach success and failure with the same attitude.

I see myself as a highly organised and motivated person who is career driven and goal oriented. I regard myself, as hardworking, persevering and an independent person. I have an immense passion for people development and believe that people are the reason why organisations are successful today. I believe in creating a lifelong learning culture, as knowledge is power.

I excel at empowering people to ensure that they take ownership and responsibility for their role within the organisation. Planning &organising and my abilities with people relations are excellent. I enjoy working with analyses and I thrive on pressure. I have the ability to think along logical lines at all times.

I have a high degree of integrity and have adapted a work ethic of high standards in terms of professionalism. I also enjoy working with functional teams and find that I am a team player in all aspects of business. I am also courteous, neat, responsible and always eager to learn.


Training & Facilitation Skills


 Sound knowledge of Learning and Development of staff
 Strong track record in developing and facilitating training programs
 Experienced in undertaking induction programs for new employees
 Ability to relate to and build rapport with a wide range of people
 3 years’ experience in coaching adults
 11 years’ experience in training adults in soft skills
 Experienced in Career Counselling
 Extensive knowledge and experience in managing people development
 Excellent written and verbal communication and interpersonal skills
 Understanding of adult learning styles and principles

Work History

Training and Development Manager

Wholesale& Retail + Distribution (FMCG)

June 2012 - December 2013

Period of Employment: June 2012 - December 2013

* Talent Management and Succession Plan:
✓ Responsible for Talent identification and development and implementation of succession plans.
✓ Responsible for co-ordination of Talent Forums and administering assessments for development purposes, provide feedback to Talent employees and implement development interventions.
✓ Continue to monitor Talent distribution in the business by way of people development scorecard.

* BBBEE monitoring and implementation of the Group transformational targets:
✓ Responsible for co-ordinating and collation of BBBEE information for rating process and presentation to Group HR. Interpretation of scores and setting of plans and targets

* Learning and development:
✓ Compilation of the Training and Development matrix and implementation of training programmes/interventions and initiatives for all employees as per their approved IDP's
✓ Responsible for the collating and reporting on Workplace Skills Plan and Annual Training Report
✓ Recovery of SETA grants
✓ Responsible for developing the Training budget, implement and monitoring spending
✓ Responsible for the skills needs analysis and implementation of identified interventions accordingly
✓ Implementation of Learnerships
✓ Design learning material and facilitate the workshops

* Employee Wellness Initiatives Management:
✓ Responsible for management of employee wellness programme. Implementation of wellness initiatives, e.g. Health days - employee screenings
✓ Partner with institutions for sponsorship of company wellness initiatives, e.g. Old mutual do financial (budgeting, debt management, financial planning, etc)
✓ Partner with SANCA for presentation on wellness topics, etc

* Responsible for the Employee Induction programme:
✓ Developed and implemented an Induction programme for all levels of employees.
✓ Monitor the induction process effectiveness by implemented on-boarding induction interviews

* Recruitment and selection:

National Learning and Development Manager

Distribution Africa

July 2007 - May 2012

* Overseeing Entire Training Portfolio for Distribution
* Manage Trainers Nationally
* Training Needs Analysis
* Developing outcomes based training material
* Coaching talent pool
* Coach Learners
* Plan and conduct assessments
* Facilitation:
✓ Job Specific Training - Call Centre, Ops Centre, Accounts, KAMS
✓ Group Training - Induction, I am UTi, DriverAcademy
✓ Implementation of training to operational level
✓ Training people of all competencies
* Implement Company Strategy
* Facilitate projects
* Responsible Skills Development pillar for BBBEE
* Managing people development:
✓ Business Development Programme
✓ Learnerships
* WSP and ART experience
* Implementation of training reports and learner contracts
* Co-ordination of all training and seeking external providers
* Compiling and managing of budgets

* Supporting Role in HR
* Salary Queries
* Confirmation of employment
* Recruitment and selection
* Career Development
* EEATSCOM (Employment, Equity, Aids Steering Committee)

Dimension Data

Training Manager

Dimension Data - Merchants S.A

January 2006 - June 2007

Period of Employment: January 2006 - June 2007

Project: Vodacom
* Overall management of the capability and development team within the business unit to maintain and develop appropriately qualified and competent people to achieve the operational requirements
* Ensure delivery of all required operational specific training
* Provide hands on support to the product trainers through defining, assistance in delivery, evaluation and reporting on product related contact centre staff training and coaching solutions,
* Conduct regular reviews of training material quality, effectiveness, and data integrity.
* Research and implement training methodologies and delivery mechanisms that best support operational specific requirements
* Ensure and conduct structured assessments and reporting of on-the-job performance so that Operations Management can take appropriate and timely action on high/low performance issues affecting individual, team and project success
* Ensure that the planning, design and implementation of a pre, progress and post learning assessments are in place and in line with the business requirements
* Conducting of Training Needs Analysis (TNA), appropriately and effectively analyzing the results using valid and agreed methodologies for both new and tenured staff
* Working with the Operational Management team to create, maintain, and communicate a training schedule/plan for learning interventions delivered as per operational specific requirements (to effect optimal performance)
* Ensure that appropriate control, allocation and utilization of training resources are in place within the operation
* Ensure accurate recording and maintenance of learning and development data and records, on the learning and development database
* Ensure and maintain high levels of motivation and morale within the product training team
* Support the achievement of individual and team performance targets, by adopting the relevant skill profile, i.e. trainer, coach,...

Admin Accounts Manager

Izinga Access PTY

August 2005 - December 2005

Period of Employment: August 2005 - December 2005 (Temporary Assignment)

Department: Claims Department
Job Description
* Manage a team of 6 people
* Reconcile Supplier Statements
* Make payments to Service Providers
* Liaise with Service Providers daily
regardingtheir recons and accounts
* Implement and train staff on processes.
* Random audits on deliverables
* Integrity checks

Super Group - Auto Parts
Company: Super Group Auto Parts
Nature of business: Motor Industry

Training Consultant/ Content Developer


May 2005 - July 2005

Documents can be presented

Department: Training Centre
Job Description
* Content Designer and Developer
* Facilitator of products to all staff
* Needs Analysis
* Assessment Implementation
* Policies and Procedures development

Discovery Health

Training Consultant

Discovery Health

July 2003 - April 2005

Department: Discovery Institute
Job Description
* Define and deliver all Product Training Development specific to each Project to ensure the achievement of agreed deliverables
* Design and deliver corporate standard product training and development programs, which develop and reinforce competence, lever individual and team performance and support the overall skills plan
* Oversee and coordinate the entire training process to include the marking of training
material, recording and monitoring of results & recording and monitoring of attendance
* Track and report back to management on all aspects of the training process & provide suggestions to improve the process where necessary
* Design and deliver quality assurance initiatives, which will ensure that agents performance is constantly improved and maintained to the maximum
* Undertake structured assessments and reporting of on-the-job performance so that
Operations Management can take appropriate and timely action on high/low performance issues affecting individual, team and project success.
* Generate new ideas and approaches and work with the Training & Development Team to produce new and revised solutions for the centre's knowledge and learning resource
* Keep up-to-date with developments in the Project, the industry and in people development so that a leading edge approach is maintained.
* Achieve and exceed agreed personal goals and targets so that the centre and company business and development objectives are met

Discovery Health

Call Centre Consultant

Discovery Health

April 2001 - June 2003

Department: Custom Service Team (Promoted)
Job Description / Skills
• Coaching and assisting new consultants with queries
• Mentoring new consultants
• Claims and Chronics Consultant
• Handling Client Queries
• Handling Inter Office Queries
• Providing assistance to members,
• suppliers and brokers
• Co-ordinate all work to ensure follow- • up is completed
• Attention to detail and ability toprioritize tasks
• Handle escalated calls for colleagues
• Follow-up all queries and problems

Call Centre Consultant

Tracker Network

March 2000 - March 2001

Period of Employment: March 2000 - End March 2001

Outbound Call Centre Consultant

Wesbank CashPower

July 1999 - March 2000

Period of Employment: July 1999 - March 2000

Qualifications & Certifications

Business Consultants

Damelin Business School

Business Management

South West Gauteng College

Business and Life Coaching

Milpark Business School

Management and Quality Management

Institute of People Development


University of Johannesburg

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