Stemmet - Skills - Cape Town, Western Cape, South Africa

Melissa Stemmet

Cape Town, Western Cape, South Africa

Services

Skills

Summary:

I have previously gained excellent Excel and PowerPoint skills and have worked with statistical software packages. I have strong leadership and team building skills developed through involvement in, previous work experience, sport and with the independence given to me from a young age to be part of my parents family business. My communication skills both verbal and written are well rounded and I am a perfectionist at getting things done. Quality, information, detail and analytics are part of my skills developed thus far and have a desire to thrive on more knowledge and information.

Further I have also developed skills in E-commerce, Translating, Transcriptions, Qualitative & Quantitative Research.

Work History

Project Administrator

TNS

From April 2013

 Taking responsibility for all the administration of projects.
 Ensuring project administration is in order i.e. updated timelines, sample briefing forms, printing details forms.
 Responsible for compiling project timelines.
 Responsible for ensuring that all project documents have been dispatched to the relevant parties.
 Organizing photo cards and show cards for projects.
 Ensuring that the field department has the necessary products, equipment and props for a central venue studies.
 Ensuring all the correct bookings have been arranged with the correct parties/departments.
 Responsible for checking row tabs/tables.
 Preparing samples for each study.

Research Executive

Analytix Business Intelligence

From October 2012

Reason for wanting to leave: Company is closing its doors end of March 2013

Title: Research Executive

Period of employment: 1 October 2012 – Present

Duties: To conduct quantitative analysis and Internet research across a variety of industries and consumer segments to provide blue-chip clients with market and consumer intelligence reports that helps them to make smarter marketing and business decisions.

Market research

 Qualitative, quantitative and secondary research analysis for both Intelligence reports and project related reports. Including analysing data and putting together the reports into PowerPoint.
 Conducting Internet and Secondary research.
 Integrate and synthesise significant amounts of data into insights for Blue Chip Clients and seeing the project through from start to finish.

Training

 Mentorship, supervision and training of junior analyst

Additional

 Daily activities using statistical software packages
 Dealing with Ad hoc duties, including client queries and selling reports through email marketing and telephonic sales.


Reference: Yashvir Maharaj (021 551 7066 or 082 772-8161)

Business Analyst

Rocket Internet/Zando

March 2012 - September 2012

Reason for wanting to leave: To seek better career advancement opportunities and use my knowledge and experience gained to the best of my ability.

Title: Business / Operations Analyst

Period of employment: 1 March 2012 – 30 September 2012

Duties: Manage return process

 Analyse the on-going changes and adaptations found in the returns process.
 Maintaining the return process
 Report on maintenance of the process to the relevant people
 Develop the process to correspond with the rest of the company
 Drive the process
 Mapping of the return process
 Understand the needs of managers with reference to the return process and provide in it

Detailed reporting

 Analysing and updating all data around return processes
 Capture all updated data into required reports and return to people involved

Active client services

 Ensure that clients are informed and updated about all applicable information regarding return processes
 Handling all queries with care and a professional attitude
 Ensuring feedback regarding queries and problem solving

"Live" the corporate values

 By delivering customer satisfaction, lead completely, go the extra mile, be adventurous, open-minded and creative, create a fun and positive team spirit and embrace and drive change

Manage & set up of exports

 Setting up dropshipments to Nigeria.
 Managing the entire supply process from ordering to exporting.


Reference: Simone Gorden (076 913 8093)

Research Executive

Analytix Business Intelligence

October 2012 - March 2013

To conduct quantitative analysis and Internet research across a variety of industries and consumer segments to provide blue-chip clients with market and consumer intelligence reports that helps them to make smarter marketing and business decisions.

Market research

 Qualitative, quantitative and secondary research analysis for both Intelligence reports and project related reports. Including analysing data and putting together the reports into PowerPoint.
 Conducting Internet and Secondary research.
 Integrate and synthesise significant amounts of data into insights for Blue Chip Clients and seeing the project through from start to finish.

Training

 Mentorship, supervision and training of junior analyst

Additional

 Daily activities using statistical software packages
 Dealing with Ad hoc duties, including client queries and selling reports through email marketing and telephonic sales.


Reference: Yashvir Maharaj (021 551 7066 or 082 772-8161)

Business Analyst

Zando

March 2012 - October 2012

Manage return process

Analyse the on-going changes and adaptations found in the returns process.

Maintaining the return process

Report on maintenance of the process to the relevant people

Develop the process to correspond with the rest of the company

Drive the process

Mapping of the return process

Understand the needs of managers with reference to the return process and provide in it

Detailed reporting

Analysing and updating all data around return processes

Capture all updated data into required reports and return to people involved

Active client services

Ensure that clients are informed and updated about all applicable information regarding return processes

Handling all queries with care and a professional attitude

Ensuring feedback regarding queries and problem solving

"Live" the corporate values

By delivering customer satisfaction, lead completely, go the extra mile, be adventurous, open-minded and creative, create a fun and positive team spirit and embrace and drive change

Manage & set up of exports

Setting up drop shipments to Nigeria.

Managing the entire supply process from ordering to exporting.

Business Analyst

Zando

March 2012 - September 2012

Sales, Marketing Assistant & Operations

NAC Makana Aviation

January 2010 - March 2012

Reason for wanting to leave: To seek better career advancement opportunities and use my knowledge and experience gained to the best of my ability.

Period of Employment: January 2010 – June 2012(Part Time since March 2012)

Title: Sales, Marketing Assistant & Operations

Duties: Marketing / Sales

 Selling helicopter flights to the public at both the sales desk and front desk offices.

 Conceptualize new marketing ideas to differentiate the company from its competitors including new ideas for Facebook, new ways to attract customers and new product offerings.

 Capturing and updating the clients database for corporate, tour operators, hotel and guesthouses.

 Ensure via email and telemarketingthat clients are aware of monthly specials and the latest product information including price changes.

 Following up on clients complaints, requested quotations

 Assisting in putting together power point presentations of the company’s profile and product offerings.

 Strategizing new goals and objectives for the company’s future success.

 Updating the company’s Facebook page and Website.

Operations

 Dealing with customers’ queries on a daily basis and seeing to any complaints immediately.

 Ensuring that pilots are all aware about the daily flights and brief them regarding the routing to be flown.

 Co-coordinating and finalising all Landing Permission forms from Disaster Management and Civil Aviation Authorities.

Administration

 Take Minutes at weekly meetings held and follow up on Action List taken in the next meeting.

 Compiling helicopter quotations for charters of small and large groups of people to tour operators, corporate and individuals.

 Receiving and forwarding correspondence personalising each email to the client’s specifications.

 Managing operations at the front desk and ensuring that clients are seen to first and that all requests including email and telephone queries are seen to immediately.

 Managing bookings in accord

Sales, Marketing Assistant & Operations

Nac Makana Aviation

January 2010 - June 2012

Selling helicopter flights to the public at both the sales desk and front desk offices.

Conceptualize new marketing ideas to differentiate the company from its competitors including new ideas for Facebook, new ways to attract customers and new product offerings.

Capturing and updating the clients database for corporate, tour operators, hotel and guesthouses.

Ensure via email and telemarketing that clients are aware of monthly specials

Following up on clients complaints, requested quotations

Assisting in putting together power point presentations of the company's profile and product offerings.

Strategizing new goals and objectives for the company's future success.

Updating the company's Facebook page and Website.

Dealing with customers' queries on a daily basis and seeing to any complaints immediately.

Ensuring that pilots are all aware about the daily flights and brief them regarding the routing to be flown.

Co-coordinating and finalising all Landing Permission forms from Disaster Management and Civil Aviation Authorities.

Take Minutes at weekly meetings held and follow up on Action List taken in the next meeting.

Compiling helicopter quotations for charters of small and large groups of people to tour operators, corporate and individuals.

Receiving and forwarding correspondence personalising each email to the client's specifications.

Managing operations at the front desk and ensuring that clients are seen to first and that all requests including email and telephone queries are seen to immediately.

Managing bookings in accordance with availability and weather e.g. forecasting to change flights if the weather forecast is bad.

Ensuring that the Sales office is aware of flights and any changes in product information and prices.

Managing the switchboard

Manage the daily petty cash and keeping track of the safe.

Send out invoices to clients

Admin/Sales/Operations/Marketing

NAC Makana Aviation

January 2010 - October 2012

Administration

DJ Stemmet Vervoer

January 2008 - January 2011

Merchandiser

NND24

January 2007 - April 2007

Research Executive

Analytix Business Intelligence

Qualifications & Certifications

BA (Hons) Business Studies

University of Greenwich

University of Greenwich

BA

University of Greenwich

Certificate

Cape Peninsula University of Technology

CPUT

Monument Park High School

Monument Park High School

Bachelor of Arts

Monument Park High School

International Diploma; Higher National Diploma

Cheonggang Academy

Skillpages has been acquired by Bark.com!

Bark.com is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more


Are you sure that you want to leave?