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Hays - Activities Internsist - Beaverton, OR, USA

Melissa Hays

Beaverton, OR, USA


Activities Internsist


I am currently an Activities Internist for Rose Villa Senior Living's Health Center. The residents all have some form of dementia. I am helping the Activities Coordinator gather residents for activities, plan activities and communicate with residents in a caring, compassionate way to help them feel secure in their environment.

Work History

Life Story Author

Rose Villa

January 2013 - March 2013

Gathered information, stories and accounts for senior citizens at Rose Villa. Talked, interviewed, recorded and transcribed life stories for two residents

Benefits Enrollment Center (BEC)/Client Services Receptionist Volunteer

Washington County Disability, Aging & Veteran Services

Hillsboro, OR
Benefits Enrollment Center (BEC)/Client Services Receptionist Volunteer
• Call clients to screen for benefits through the National Enrollment Center database
• Meet clients in their homes to gather information and documentation to apply for eligible benefits
• Assist clients in filling out detailed and complex paperwork
• Prepare detailed reports in Excel for BEC Specialist
• Enter confidential client information in web-based database
• Greet clients and serve as the agency's first line of contact
• Answer division-specific questions for the public
• Maintain visitor log
• Mail informational packets to clients and those inquiring to the division
• Update information for referrals that the division gives out to clients
• Demonstrate professional demeanor in-person and over the telephone


PCC Sylvania

Attending PCC classes for Gerontology Program and attaining A.A.S.


GI Joes

May 2005 - May 2009

• Worked in a fast-paced retail environment, conducted cashier tasks involving transactions
• Performed outstanding customer service
• Issued entertainment tickets through TicketMaster
• Issued fish and wildlife licenses
• Answered multi-line phone lines

Qualifications & Certifications

Portland Community College

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