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Feltner - Customer Service - Denver, CO, USA

Melissa Feltner

Denver, CO, USA

Services

Customer Service

Summary:

All of my jobs have required customer service. Dealing with the public in general or clients in assisted living and in healthcare facilities.

Work History

Care Manager

Q Map

May 2011 - January 2013

Wheat Ridge, CO
Assist residents with daily living skills 10-5-11 to 1-29-13
Work overnight shift
Documentation
Nightly chores-cleaning-laundry
Monitor residents every two hours for safety and continence

Care Manager/Q Map

Morning Star Senior Living Center

May 2010 - September 2011

Assist residents with daily living skills
Help with bathing, transfers, dressing, and toileting
Encourage them to attend to activities
Take meal orders, serve, clean up and reset place settings, deliver room trays
Collaborate with other staff members

Field Service Representative

Crossmark

December 2007 - June 2009

Followed directions of setting bays in Home Depot stores so that merchandise was marketable
Processed paperwork to a variety of companies for returned product
Pulled up current information on PDA
Provided services that helped consumer goods manufacturers and retailers reach their performance objectives

Qualifications & Certifications

Red Rocks Community College

University of Southern Colorado

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