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I have been in customer service for over 9 years over 2 different companies, shop direct group and albany assistance, both to which customer service is paramount to me and the customers I deal with . I always ensure that all queries are resolved to the best of my ability and in line with company procedures. I strive to provide help and support for all customers to provide them with the best experience I can and they deserve.
From April 2007
I currently deal with all queries, help and support within the team/department, i deal with manager calls and dealing with solicitors and small claims court to help resolve claims for client's. I also help out with training to help newer member of the department learn their new job role.
customer service advisor
Littlewoods shop direct
March 2003 - March 2007
Qualifications & Certifications
childcare and education
hylton skills campus
sandhill view school
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