Mandanici - Manager - Melbourne, VIC, Australia

Melinda Mandanici

Melbourne, VIC, Australia




Office Manager for a Bathroom and balcony water proofing company called Megasealed Bathrooms

Work History

Office & Administration Manager - VICTORIA & SA


March 2012 - March 2013

• Management of 5 office staff members, 12 technicians and 5 sales consultants
• Debtors and outstanding accounts/collections
• Scheduling consultants and technicians daily work load
• Stock control
• Petty cash
• Administration duties
• Complaints and disputes
• VCAT applications and disputes
• Management and delegation of daily workload for all employees
• Scheduling all annual leave and sick leave requests
• Marketing reports
• Customer feedback reporting
• Organisation of industry home shows and presentations

Health Information Officer/Clerk

Western Health - Western Hospital

January 2011 - March 2012

• Emergency request screen
• Collating and organising records and paper work for patient pre admission
• Preparing following day outpatient clinics
• Digital Medical Record scanning and allocating
• Filing of medical records
• Communication with emergency departments in other hospitals and preparing requested patient documentation
• Locating urgent paper work for all departments
• Investigate patient enquiries and gp enquiries

Assistant Manager

Sandra's Place

May 2007 - January 2011

• Answer telephones, direct calls, and take messages
• Stock ordering
• Maintain and update filing
• Open and sort incoming mail, answer correspondence, and prepare outgoing mail
• Receive payment and record receipts for services
• Organising catering orders
• Total takings
• Occupational health & safety

• Superpartners
Hesta Call Centre

Superannuation Customer Service Specialist
• Inbound call centre
• Adhering to KPI's
• Exceptional customer service skills
• Advising of investment options
• Employer contribution allocations
• Customer enquiries
• Incoming correspondence replies

Technician Engagement - Recruitment Team Leader/Supervisor


• Engaging of new technicians
• Recording in the database expressions of interest of technicians/new recruits
• Actively seek and engage new technicians in the industry in program critical areas
• Collection of mandatory documentation from new technicians
• Maintaining the interest of new technicians through the engagement process
• Start to end recruitment process
• Following up on program specific documentation as required
• Conducting reference checks of proposed technicians
• Organising training sessions across a number of programs including confirming training numbers, ensuring appropriate training materials are prepared and the training room is set up • Monitoring of ongoing compliance documentation for Technicians
• Communicate with Key Internal Stakeholders (Program Managers, Senior Management etc.)
• Providing monthly statistical reports on recruitment levels
• OHS - Perform all functions in accordance with OH&S legislation and Skybridge policies
• Actively encourage OH&S within the workplace by maintaining a neat and clean work environment for my team - bring any OH&S issues immediately to the attention of senior management

Qualifications & Certifications


Victoria University of Technology

Mercy Diocesan College

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