Warnock - Hotel Staff - Melbourne, VIC, Australia

Melanie Warnock

Melbourne, VIC, Australia


Hotel Staff

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

O'Sheas Restaurant and Dining, Athabasca Hotel

February 2013 - November 2013

Lobstick, Mountain Park Lodges

February 2013 - September 2013

Amethyst Lounge, Mountain Park Lodges

March 2011 - November 2011

Jasper AB Canada 03/2011 - 11/2011

• Responsible for handling service for lounges and restaurants of 50-80 guests; take drink and food orders; enter orders into system; ensue timely arrival of drinks and meals; accurately process payments
• Provide exceptional customer service to hotel guests; assess customer needs; goes over and above service requirements to ensure client satisfaction
• Responsible for training new servers; mentors staff to teach proper serving and customer relations techniques
• Converse with guests to establish friendly and comfortable environment; reflect mandate of hotel and lodge to ensure enjoyable guest experience.

Room Attendant

Fairmont Hotel

October 2010 - March 2011

Mount Robson Inn

July 2010 - October 2010

• Accountable for cleaning and arranging 10-16 rooms; meticulously replaced sheets, towels and bathroom products
• Collaborated with Housekeeping team to clean and arrange hotel rooms for guests
• Abided by and enforced all health and safety policies and procedures.
• Ensured hotel rooms made up in accordance to high hotel standards.

Permit Inspector

Winter Olympics / Paraolympics

January 2010 - April 2013

• Upon arrival in Canada, immediately hired to provide permit and parking validation during the Winter Olympics.
• Liaised with customers; accurately processed high volume of clients in short amount of time.


Abrosia Cafe

June 2009 - September 2009

The Crown Inn

February 2008 - March 2009

• Provided superior client service while taking food and drink orders and bring meals and beverages to tables
• Handled event hosting for private parties; ensured all client service expectations were met and exceeded
• Facilitated communication between kitchen and servers; endured smooth workflow during high pressure situations.
• Trained new staff; ensured staff received resources and mentorship to effectively communicate with clients to better meet individual needs.

Fine Dining Server

Frimley Hall Hotel

August 2007 - February 2008

• Provided upscale service in high tea lounge setting; developed proficiency in mannered service
• Performed dining and tea ceremony in accordance with strict corporate procedures

Catering Server

Chefs On The Run Catering Agency

March 2006 - March 2007

Contract / Casual Waitress

Sandown Greyhounds Racing

March 2006 - July 2007

Green Acres Golf Club Doncaster

June 2006 - August 2006

Clarion Hotel Forest Hill

August 2006 - May 2007

Merrimu Reception Centre

March 2005 - January 2010

11/2013 - present

• Collaborated with kitchen and front of house staff to effectively meet client needs of serving hospital patients and also guests attending national sporting events and private parties
• Developed ability to tailor service to meet diverse needs of clients at corporate and private functions creating friendly environment

Dandenong Club

March 2005 - December 2007

General Drink and Table service to patrons and members

Qualifications & Certifications

Hospitality Management

Holmes Glenn College

Hospitality and Food and Beverage Service

Holmes Glenn College

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