Mazzone - German Speaker - Miami, FL, USA

Melanie Mazzone

Miami, FL, USA


German Speaker

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Customer Account Manager

Florida Sun Magazine

September 2012 - January 2014

My responsibilities include correspondence and communication with readers, advertisers, business partners, suppliers and vendors affiliated with Florida Sun Magazine. Direct and support advertising programs for print and online media. Promote company presence in target reader community either in person, via telephone or other electronic means. Cultivate and schedule leads for sales appointments, and correspond with current and prospective clients. Also responsible for administrative and regional publication distribution.

Port Representative

Disney Cruise Lines

November 2009 - June 2011

My responsibilities included assisting passengers during embarkation and debarkation of Disney's two cruise ships Dream and Magic in a safe and secure manner. Responsibilities also included utilizing in-house computer systems, checking international and domestic travel documentation and greeting passengers arriving at the cruise ship terminal. While employed with DCL, I was subjected to security and background checks to obtain Port Canaveral badge and TWIC credentials.

Customer Service

FTI North America

March 2008 - September 2012

Meeting Point North America/FTI North America is an international full-service travel agency with its headquarters located in Munich, Germany. My responsibilities included assisting European travelers with reservations, cancelations and other issues once they arrived in North America and Canada by coordinating between various vendors such as hotels, resorts and car rental companies, by utilizing computer and phone and internet assets, in a general office environment. This full-time position often requires me to work nights, weekends and holidays and on an on-call basis.

Administrative Assistant

SWR German Public Radio

February 1999 - August 2007

SWR is one of Germany's only public broadcasting radio and television companies, serving a large portion of southeastern Europe. Responsibilities included administrative and executive assistance to fast paced newsroom office, to include scheduling, payroll, travel assistance for company executives, coordinating with agency staff in Germany and abroad and acting as a liaison between the general public and SWR. Additional responsibilities included dictation and preparation of managerial documentation, statistics research and development of reports and presentations for management.

Qualifications & Certifications

Paralegal/Secretarial studies

Kaufmaennische Schule Stuttgart

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