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Odama - Customer Assistant - Edinburgh, UK

Meka Odama

Edinburgh, UK

Services

Customer Assistant

Summary:

handle calls from customers, help in account opening and reply to customer request.

Work History

Trainee Officer

National Universities Commission

March 2011 - January 2014

Key Responsibilities:
• Administrative support and assistance to the Human Resource Department
• Managing University to University correspondence
• Determination of staff training needs
• Conduction exit interviews
• Organising staff training
• communicate with Universities in Nigeria concerning the establishment of programs
• Also visit Universities to verify their resources available for programs and for accreditation exercise

Bulk room cashier

Guaranty Trust Bank

June 2010 - March 2011

Nigeria
June 2010- March 2011

Money Transfer
• Handle local and foreign transfer of funds
• Bank draft
• Check payment
Bulk room cashier
• receive money from customer and credit their account
Customer Care Advisor
Teller
Guarantee trust bank
2010 - 2011

Key Responsibilities:
• Handling customer complaints
• Products and services promotion
• Handling calls and enquiries
• customer accounts update
• delivering product information to customers
• Open account for customers
• Check balance and print account statements


COMPETENCIES AND SKILLS

• BASIC COMPUTER LITERACY
− Microsoft Word
− Microsoft Excel
− Power Point

• COMMUNICATION/INTERPERSONAL
− listening
− fluency in written and spoken English

• ORGANIZATIONAL
− Critical thinking
− Team involvement and role playing
− Goal setting

Qualifications & Certifications

Heriot-Watt University

Industrial chemistry

University of Abuja

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