Microsoft Word, Power Point, Customer Service
Passenger Service Agent
From September 2013
Ticket sales, issuing boarding passes, checking in luggage, providing boarding information, rebooking passengers, boarding aircraft, assist customers in a friendly, courteous and prompt manner, assist passengers with special needs, Gate Sec lead, Gate lead, documenting passenger's information, Maintain an enjoyable and professional conduct at all times, Operate paging and statement systems at the gate as necessary, assisted unaccompanied minors, reschedule passengers with flight interruptions, assisted passengers on arriving through international flights. Ensured to check documentation for all international departures and adhered to comply with all security requirements.
November 2010 - July 2011
Welcomed and served customers with 100% customer satisfaction, managed cash drawer, performed inventory with manager.
Emirates Airline:- JFK International Airport
March 2010 - October 2010
Filing, making appointments, dealing Patients over phone, working on Computer(Excel, PowerPoint)
Qualifications & Certifications
Queens borough Community College