Mallan - Training Manager - Amritsar, PB, India

Megha Mallan

Amritsar, PB, India


I am an HR post Graduate with an experience of 4.3 years with Infosys BPO limited as a soft skills trainer.


Training Manager


Effective communication Skills, Excellent facilitator skills, presentation Skills

Work History

freelance soft skills trainer

Business English Program

From January 2013

National University, Jaipur (Engineering Students)

• Personality Development Program
- For Malout Institute of management and information Technology, Malout (Engineering Students)
• Soft Skills & Business English
- For MMU, Mullana (Engineering Students)
- For GLA University, Mathura(Engineering Students)
- IMS Dehradun (MBA students)

Corporate trainings delivered at Infosys
Following are the corporate training programs that I have conducted in Infosys:

• Cultural Sensitivity

Services outsourcing and partner for global


May 2008 - September 2012

Jaipur, a leading Business consulting and strategic IT Services outsourcing and partner for global 2000 companies, Since May 2008, with total experience of 4.4 Years, in Cross Functional departments.
I joined the organization as a process Executive, where I worked for about 8 months after which I was promoted as a senior Process Executive and within one year I moved to the training domain as associate - Education & Research.

VENDOR SETUP (Blended Process)
• Maintaining Viacom vendor's database.
• Handling vendors' queries through emails and calls.
• Preparing weekly and monthly dashboard and sending it to the client.
• Handling additional projects related to MTVN address book.
• Direct Deposit set up for Electronic Fund Transfer (EFT).
• Updating the existing records of Vendors, Employees and Freelancers.
• Developing the Auditing process to make it further smoother and overtook more responsibilities on the basis of zeal shown.
• Worked as a Quality auditor for whole Vendor Setup process.

• Resolving unpaid rejected disputed invoices.
• Handling IPS (Image processing system) rejection queue, to get the resolution for all rejected invoices, sort the issue and put the invoices back to workflow for processing.
• Handling IPS (Image Processing System), all rejected invoice in IPS rejection queue are researched and resolved after reaching out to the vendors and business units.

Trainer Responsibilities Handled
• Conducting Fun Activities at DC level.
• Hosting and anchoring DC level seminars and talent shows.
• Planning & delivering competency based trainings (behavioral) for Jaipur and Gurgaon DC.
• Managing the vendor trainers and their utilization.
• Planning the calendar for trainings monthly based on the requirements from the clients.
• Managing the higher education program.
• Handled Foundation training program.
• Monthly discussions with the...

Qualifications & Certifications

D.A.V Public School


D.A.V College


Guru Nanak Dev University

Business Administration

Institute Of Management & Technology

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