Customer Service Advisor
Helping customers with calls assisting in complaints listening to customers when they call in , dealing with UK customers to assist with there queries
April 2012 - March 2013
Reason for leaving: Resigned
Reference: Michelene lenders 0794444963
listening to the sales call from the sales agents, ensuring the quality of the sale is up to the business requirements.
Checking that the sales made are valid by listening to the recording, listening for the correct details provided.
Ensuring the sale poses no risk to the business and no risk to the client.
Making sure all the client details are valid and accurate.
Assisting agents with relevant feedback on improving the calls and there structure also motivating them.
Coaching Agents to ensure they learn from their mistakes, Assist our trainer with training the Risk and Fraud for the business, also gain exposure in that area.
January 2012 - April 2012
Reason for Leaving: Applied for a better Position
Reference: Beulah Swart 0822908200
Selling Metropolitan Funeral and Accidental Plan telephonically.
Capturing all clients data to ensure that the Sale is complete.
Informing client all legalities about the Plans and the benefits and waiting periods.
Reading Legal disclosures telephonically to the client.
Online Sales Executive
July 2010 - March 2011
Reason for leaving: Retrenched
Acquiring links for clients in the UK, working with website owners negotiating price deals as well as placements to websites, also sourcing the sites we want to place our clients on, emailing and contacting site owners directly to agree to place the links. Doing all admin related work for site owners, creating the link details e.g. URL for link, content, placement, price, arranging all payments via pay-pal accounts. Completed a Google doc daily for updates for the client, doing a daily update on excels, submitting all details to managers of accounts via email daily. Liaising back and forth with the UK team managers. Providing a daily report on work done in the team and progress made during the month on acquiring targets.
Target 40 links live (Clients website placed on other sites)
Achieved Monthly 55
CONTACT PERSONNEL RECRUITMENT
March 2010 - June 2010
Reason for leaving: Contract Ended (Found perm Placement)
Reference: Gita Lison -083 327 2575
Operating Switchboard of 10 Lines, Managing Frontline line reception area, Welcoming of clients, Taking of appointments, tracking orders, assisting candidates with assessments, managing the calls for all executives and manager also there appointments. Taking Messages Accurately; Capturing of candidates data on the database; Managing all Interviews for consultants; doing time-sheets for weekly payroll; Keeps records of all vacancies available; Screening all the bosses calls first; Ensuring all candidates complete assessments; Helping the Secretary with typing up CV's for clients and consultants; Typing Letters for clients and company as required.
SELL DIRECT MARKETING
November 2009 - February 2010
Reason for Leaving: Contract Ended
Reference: Yusri Adams-021 001 7424
Looking After Corporate Clients; Managing Cellular Needs; Offering one on one service; Signing up Corporate Clients; Managing a Select Base of Auto page; Technical Assistance 24Hrs; Trouble shooting on handsets; Answering of Calls; Working in Excel mainly, doing all admin work required, being the main source of contact between Service Provider and Client.
Admin Assisting Duties:
Maintaining a excel database, doing filing off all documentation, working on Auto page online site
Answering of calls assisting clients concerns doing all managing of data for clients.
November 2008 - October 2009
Reason for leaving: Resigned
Reference: Melissa Rhoda-021 419 8214
Opening of bank accounts; issuing loans; Filing in at teller taking cash deposit for clients also paying their loans and doing there fixed savings;
Debt collecting, calling clients after hours for outstanding payments of loans.
Answering the telephone taking accurate messages assisting clients with any queries they have or complaints of the branch function; Filing all clients paper work daily, E.g. loan contracts, saving plans, fixed deposit.
Target: R300.000 (Loans and Savings)
Achieved: Target achieved
SELL DIRECT MARKETING
January 2007 - October 2008
Reason for Leaving: Resigned
Reference: Moegamat Mohamed - 021 001 7424
Marketing telephonically; call evaluations; Updating team states; Customer queries; arrange team socials; Coordinate start up meetings in the mornings; assist team leader with monthly Reports
Monthly target: 60 sales activated
Achieved: 70-90 per month
All sales after 60 were paid commission on each 10 over and above you hit a different paying scale.
I Megan Elias hereby confirm, that the information in my cv is as accurate as I know it to be and is truthful.
Customer Experian Advisor
August 2005 - May 2014
To take o2 customer service calls to assist with payments of clients for their mobile phones to listen to customer complaint's to assist in handset faults dealing with insurance claims and all mobile related issues for the o2 network, UK.
Qualifications & Certifications
Westridge High School
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