- Full time
- Part time
- One time
Telecoms Service Controller
From April 2011
• First line of support for Telecoms clients.
• Log and report faults accordingly and follow through until call is closed.
• Schedule technician's day, log their times and close calls off. Collect necessary paperwork from technicians and clients for record purposes. Quote clients, order required stock and do necessary paperwork.
• Liaise with Telkom re client's line, accounts and Telkom applications. Submit and follow application process through.
• Scheduling and co-ordinating installations of all Telecoms equipment.
• Operating system used Dynamics
Customer Services Advisor
Fusion Outsourcing Services
November 2009 - May 2010
• Inbound Customer Service
Foschini Group Head Office
March 2008 - September 2009
• Outbound call centre
• Sold airtime and a Sports and Club Magazine
• Taking inbound calls from clients who with quires re any of the products offered.
Welcome Centre Cashier
Simoto and Vision
December 2007 - January 2008
Used to capture clients' data.
Grand West Casino
15 December 2007- 15 January 2008
Position: Welcome Centre Cashier
• Collecting of entry fees.
Outsourcing Three Sixty
June 2007 - January 2008
• Outbound call centre selling Medscheme Life insurance policies. Cancer, accident and funeral plans.
Ads Up Promotions
March 2006 - May 2006
Promoting campaigned products in supermarkets.
January 2006 - April 2006
December 2004 - June 2005
Qualifications & Certifications
Oval International College