Web Site Designer/Graphic Designer
I have done a short term course (6 Months) from Visual Media, Sec 34, Chandigarh. During duration of my course, i have made two websites live i.e.
chinchillacarex.com & hamstercarex.com.
Team Leader (Ops.)
Tech Mahindra Ltd
December 2006 - July 2013
December 2006 - March 2013
DLF Bldg., Chandigarh
➢ Working as a Team Leader handling a team of 56 associates who are responsible for the quality closures of 11 Circles.
➢ Responsible for achieving and maintaining high level of service level, Controlling CPS, Controlling repeat complaints, Responsible for KASH satisfied/dissatisfied customers.
➢ Coordinates with the internal clients, Circle spocs, Front-End team, Quality Team, Internal Management.
➢ Responsible for maintaining monthly roster, aligning buckets, making daily/weekly/monthly reports.
➢ Responsible for maintaining the monthly Salary data & PMIs of the associates
➢ Responsible for maintaining monthly MIS reports for the dept.
➢ Responsible for presenting monthly reviews before the clients.
➢ Responsible for hosting the Conference Call btw concern depts. over any concern.
1515 E-Mail Unit
➢ Worked as a SPOC (Second point of Contact) with 1515 E-Mail Unit, and responsible to provide resolution to TOP CORPORATES on Mails.
➢ Worked as a SPOC (Second point of Contact) and handled a team of 62 associates who were responsible for the quality Closures at JE Helpline.
➢ Managed monthly Roster for 62 associates according shift wise.
➢ Responsible for floor activities during high call volume.
➢ Maintain DPR Daily and other reports for dispatch (JE Payout, FC wise closing data, MA Report of All circles, JE call data, Invalid Analysis for Tech team, Battery Replacement data, NIU Replacement Data).
➢ Responsible for Quality. (Doing Quality Audits daily to increase Error-Free percentage)
➢ Co-ordinates with TTSL & Circle Clients for updates/escalations.
➢ Co-ordinates with our Trainers & Quality Auditors to keep my team updated regarding latest scenarios.
IDS Infotech Ltd
August 2003 - December 2006
IDS InfoTech Ltd
August 2003 - December 2006
• Managed a team of 6 document coders who were responsible for inserting the relevant information from legal documents of foreign lawyers in the software specifically designed for the purpose.
• Quality checking the documents being coded by DCs and generating error reports thereafter if any.
• Providing project specific training to the coders as per the guidelines issued by the customers.
• Generating daily, weekly and monthly productivity reports for the coders according to the project specified.
• Responsible for achieving daily, weekly and monthly targets from the coders and maintaining the SLAs in the TAT limit provided.
IDS Infotech - IT/ITes/BPO/KPO
IDS INFOTECH LTD
World Of Professionals
This is my new latest website designed. I have used my html, responsive coding skills in this.
Website for Hard Drives Sale & Purchase
This one is a static non-responsive website in which full core-php was involved. The project was being designed by me and as well html coding was also being done by me.
I have made my own portfolio using bootstrap technology. Designing and coding done by me using my photoshop skills & dreamweaver (HTML) skills.
SUAM TECH ( IT COMPANY)
I have made this site using bootstrap technology for my present company. It is being designed or its coding was being done by me only.
Designed and make the site live for the company having business of handmade jewellery and other products. It is Responsive Website. As per the client requirements gave the website a traditional look.
Gurukul Preliminary School, Zirakpur
Designed and make the site live for the preliminary school in Zirakpur. It is static and non-responsive site in which i have used animations and animated gif images for the kids.
I have designed the site for Interior Designing company i.e. Trudezines.com. First i have created the template for the company in photoshop and thereafter using my html and css skills published the website for the company. It is non-responsive site. Logo for the company was also designed by me.
I have designed the website for my company using bootstrap version 3 using my skills of html coding.
I have designed my own website in bootstrap version 3 using my skills of photoshop and html coding.
Within the duration of my shortterm course of WEB 2.0 designing, i have made two sites lives i.e. chinchillacarex.com & hamstercarex.com.
I have asked my teacher to provide me the same and believe me from the designing part to convert it to HTML the whole work was being done by me in these project.
Qualifications & Certifications
GCM sector 11 Chandigarh
Govt. Model Sr. Sec. School Sec 22/A
GMSSS Sec-22 CHD INDIA