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Customer Service Advisor
From September 2013
• Delivering an exceptional cashier service through excellent customer servicing, sales and transactional processing
• Ability to deal with large transactional volumes
• Working efficiently under pressure
• Identifying common frauds/errors/irregular transactions
• Continuously hitting personal targets
• Excellent product knowledge
• Ensuring that the tills balance up at the end of the day
• Arranging and generating appointments for advisors
• Handling all cashier related enquiries from customers
• Computer literate, able to use Word, Excel and other Company financial support systems
• Helping check weekly risk for the branch
November 2012 - September 2013
• Advising clients on the best products to compliment their appearance
• Understand the issues and details of the skin, nail, and hair and also about cosmetics and perfumes
• Conducting demonstration of products
• Restocking products
• Meeting individual targets
• Creating events in store for launches of new products
• Accounting end of month figures
Part-Time Sales Assistant
June 2011 - September 2011
• Integration into company culture and adapting to the environment.
• Effectively balancing education with work as well as ensure that the shop floor is tidy and a safe environment for customers.
• Ability to shift from independent to team working, in a hostile fast changing environment, being able to sense when to provide assistance to colloquies when needed.
• Ability to build a rapport with the customer to help solve their needs and ability to close sales effectively and successfully. Alongside giving effective and confidence responses to queries and developing interpersonal skills.
• Analysing the situation and offering own tailored solutions to the customers' problem, e.g. alternative, recommendations and more.
• Consistently meeting and exceeding targets and regularly hitting the top performers' margin.
Qualifications & Certifications
Valentines High School Sixth Form
Valentines High School
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