Lloyd - Bachelor Of Accounting - Hyderabad, AP, India

Meclina Lloyd

Hyderabad, AP, India


Bachelor Of Accounting

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


Strong accounting background

Work History

Assistant Manager

April 2006 - May 2007

Job Responsibilities
• Was selected to migrate a new process dealing in Mortgages for UK customers. After acquiring training for the same in Birmingham - UK, had rolled out training for around 40 staff.
• Planned, conceptualised and executed a training module for a smooth transition from taking calls in the UK to calls being handled in India.
• Preparing training reports and training manuals for future references
• Maintained weekly and monthly performance tracker for reporting and for future reference

Assistant Manager - Quality Assurance Officer

January 2005 - March 2006

Job Responsibilities
• Set up robust quality coaching to enhance quality performance on calls.
• Identify error trends and take measures to reduce the same. This enabled in increasing the percentage of 'Excellent' quality calls from 20% - 40%
• Conduct workshops, quality forums and intra-site confra calls to enhance quality performance

Assistant Manager - Operations


July 2002 - May 2008

HSBC: June 2007 - May 2008

Job Responsibilities
• Recruiting and setting up a team of 20 members for rolling out a new process
• Seamlessly rolling out training to new members which enabled them to be process ready 2 weeks before the target date
• Set up robust quality sessions to enhance performance on calls. This improved quality on calls from an average of 65% to 75%.
• Handling HR issues and concerns in a timely and effective manner
• Resolve customer and staff queries within the stipulated time to ensure smooth running of business

Customer Service Representative

August 2002 - December 2004

Administrative & Research Coordinator

San Marina Company

May 2000 - June 2002

Job Responsibilities
• Research and content development for websites
• Handling Customer queries

Qualifications & Certifications

Rosary Convent High School

St Francis College

Degree College

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