Sikhakhane - Administrator - Johannesburg, GP, South Africa

Mbuso Gladwill Sikhakhane

Johannesburg, GP, South Africa



Work History

Operations and Business Development Coordinator

Kuno Human Capital and Risk Management solutions

April 2013 - September 2013

REASON OF LEAVING: End of contract

• Generating business and coordinate day to day services
• Coordinating all field management processes according to companies drive
• Key resolver of clients and customer service complains
• Logistics management
• Drive initiatives and projects according to companies objectives
• Coordinating all general operational working staff
• Working with executive management to meet optimal operations results
• Sales, marketing, business development, coordination

• Pick n Pay (Hyper, Supermarkets, Family stores)
• In2food (Factory)
• Hydrotec
• Woolworths( Factory)
• High School training Programs
• Real People

Key accounts manager/ Operations manager

Bathopele Executive Talent Factory

February 2011 - February 2013

• Management of total operational employees and human resource functions
• Drive various initiative and projects according to companies objectives
• Employees development( training, performance management, coaching)
• Remuneration management
• Development of client management(CRM)
• Recruitment, selection, orientation and training of new employees
• Definitive source of HR laws
• Industrial relation
• Chief negotiator with unions
• Management of companies accounts
• Management of 250-300 operational employees
• Managing of all operational coordinators, supervisors, team leaders, and general employees
• Transport management on all accounts (LOGISTICS)
• Identifying existing or potential problems areas by using a performance consulting approach and advise company and clients management team on how best to can use HR processes to make improvements
• Actively building relationships and networks with Bathopele business team.
• Sales and business development
• Marketing and cold calling via various forms of communication
• Submitting all management information reports to all stakeholders (MD, COO, HR)

Senior Marketing Research Consultant

Consulta Scientific Marketing Research

May 2010 - December 2010


• Liaison with client directors
• Collection of data for research purposes
• Conducting institutions competitors analysis
• Compiling written reports to directors of banks
• Presentation of stats on research to client directors
• Conducting Interviews with Clients, Managers, directly on overview services provided
Research for: Absa bank, Telkom, FNB, Ned bank, Momentum, Standard bank, African bank,
Capitec bank, Afrisam, Barcleys africa

• ABSA BANK: Small business, Relationship managers, RIB western union branches, Digital channels, International banking, Real estates, Private bank, Wealth, Branches, Atm's, Customer satisfaction, Internet banking, Loans
• FNB BANK: Branches, Private bank, E wallet, Estate, Customer service, Atms, internet banking, Branch managers, Loans
• NED BANK: Branches, Bank products, Atms, customer service, Loans, Small business
• STANDARD BANK: Braches, Loans, Business, Vehicle Finance, Atms, Foreign exchange, Managers, Forensic Facilities,
• CAPITEC: Service, Loans, Interest rates, Branch services,
• AFRICAN BANK: Loans, Loans Consolidation, Interest rates, Consultants
• MOMENTUM: Sab medical society, Insurance competitor overall
• AFRISAM: Slagment, Cement products, Customer satisfaction

Area Sales Project coordinator (IBO)


January 2010 - April 2010


• Administration of area sales
• Provide proper and correct product information
• Achieving competence against key results required in Area of demand and supply
• Ensuring clients needs and expectation are meet
• Conducting monthly report presentations and development of new products
• Sustaining of relationships between stakeholders
• Ordering and distribution of products to consultants
• Managing and recruitment of sales consultants
• Training and coaching of area sales consultants
• Driving area sales targets
• Reporting of all activities of area development to regional manager
COMPANY: Bathopele Executive Personnel

Recruitment Administrator

July 2009 - November 2009

REASON FOR LEAVING: End of contract

• Placing of adverts on online portals, internally and in various print publications
• Sourcing and outsourcing of employee to various working Institutions
• Conducting reference checks interviews and prepare candidates for psychometric assessments
• Conducting skills analysis market trends, salaries, for placement purposes
• Conducting mass recruitment
• Conducting candidates placements with clients and management of contract terms and administration

Field Supervisor

Protea Cleaning Services

April 2009 - June 2009


• Arranging of staff on site
• Managing operational staff on site and administration
• Wage management
• Making sure that site activities are executed accordingly as per required
• Handling of time sheets and scheduling of staff for shifts
• Reporting of site activities and developments to the Operations Manager
• Ensuring that all operational duties on the field are executed on time and meets clients expectation

Qualifications & Certifications



Public Relations

University of South Africa

Mathematics HG

Holy Trinity Secondary School

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