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I have 4 years customer service related experience. Inbound call center assisting customer reguarding accounts. I also have retail customer service experience.
From August 2013
Working Front line assisting customers with orders. Maintaining a clean safe workplace.
Customer Service Representative
April 2012 - January 2013
Assisting Directv customers in the retention department. Resolve Customer billing issues, technical troubleshooting and sales.Resolved product issues and shared benefits of new technology. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
December 2009 - April 2012
January 2008 - July 2008
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Trained new employees quarterly. Money Management (Book keeping)
January 2008 to July 2008
Occupational Fitness - Ringgold, GA
Provided drug screens and hearing test for companies tied into occupational fitness. Entering Result into computer for tracking records.
Qualifications & Certifications
Heritage High School
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