Gencheva - Facilities Manager - Kuwait

Maya Gencheva

Kuwait

Services

Facilities Manager

Summary:

Al Rai Mabanee Co. – The Avenues Mall – Kuwait, Facilities Management Department
March 20th 2011 - Present
Soft Services Coordinator
•Responsible for: cleaning, security, pest control, maintenance issues, duty schedules, office
reports & for developing of the department operational manuals.
• Direct communications with company contractors & suppliers.
• In close communications with the mall tenants.
• Monitoring the tenant’s behavior when it comes to following the mall rules & regulations.
•Knowledge and capability of dealing with all scopes of work related to soft services.
•To be aware of the Company’s Health & Safety policy and carry out your work in accordance
with its requirements.
•To comply with all Company policies and procedures. Any other duties as reasonably
requested.

Work History

Soft Services Coordinator

Al Rai Mabanee Co

From March 2011

•Responsible for: cleaning, security, pest control, maintenance issues, duty schedules, office
reports & for developing of the department operational manuals.
• Direct communications with company contractors & suppliers.
• In close communications with the mall tenants.
• Monitoring the tenant's behavior when it comes to following the mall rules & regulations.
•Knowledge and capability of dealing with all scopes of work related to soft services.
•To be aware of the Company's Health & Safety policy and carry out your work in accordance with its requirements.
•To comply with all Company policies and procedures. Any other duties as reasonably
requested.

Complex F&B Manager

Le Méridien Hotels Kuwait

September 2008 - March 2011

•Responsible for both Le Méridien Hotels (Le Méridien Tower & Le Méridien Bneid Al-Gar) in
Kuwait F&B Departments, Banquet and Outside Catering
•Direct food service employees and other personnel as assigned for the purpose of maximizing the efficiency of the work force and meeting shift requirements.
•Implement menu plans for the purpose of meeting customers' requirements.
•Inspect received items of food and supplies for the purpose of verifying quantity, quality and specifications of orders and complying with mandated health requirements.
•Inventory food, condiments and supplies for the purpose of ensuring availability of items.
•Maintain food service equipment for the purpose of maintaining safe operating conditions.
•Manage site operations for the purpose of providing safe and efficient food services in compliance with health requirements. Prepare food and beverage items for the purpose of
meeting projected meal requirements.
•Respond to inquiries of customers, staff and the public for the purpose of providing information and direction regarding the type and cost of meals.
•Stock food, condiments and supplies for the purpose of maintaining adequate quantities and security of items.
•Perform functions as required of another position within area of responsibility for the purpose of providing overall coverage of food service operations.
•Prepare documentation (e.g. daily menu production, quality control, payroll, etc.) for the purpose of providing written support and conveying information

Outlets Service Manager

Holiday Inn Kuwait

February 2006 - September 2008

(Room Service, Executive Lounge and always supporting all hotel restaurant outlets at F&B
Department)

Assistant F&B Manager - Trainee

Carnival Cruise Line (USA)

February 1998 - October 2005

(last position hold)

Began my carrier at Guest Production Department (Kitchen), prepared different type of food from different cuisines for the passengers on board the vessels (minimum 400 guest and maximum 3500 guest depending of the ship capacity), clean utensils, equipment, and the storage,
food preparation and serving areas for the purpose of maintaining sanitary conditions on daily
bases, 3 times a day 3 buckets system special cleaning as per the USPH (US Public Health)
standards. Following all the company SOP's and on board school-training programs. Strictly
following the company recipes and menus and always been a good co-worker and example for discipline and "I can do "attitude.
Prepared regular and special diet foods according to prescribed menus and recipes; followed
established schedules in cooking, baking, sanitation, and related activities. Determined proper
cooking time and temperature; took inventory of supplies on hand and ordered food supplies,
ingredients, and other consumables on a scheduled basis as determined by menu and estimated
number of diners. Cleaned and sanitized all food preparation equipment and ensured that they are
kept in safe and operable condition. Demonstrated continuous effort to improve operations,
decrease turnaround times, streamline work processes, and worked cooperatively and jointly to provide quality seamless customer service

Projects

The Avenues Mall, Phase III Opening

Part of the operation team for the successful opening of Phase III of The Avenues Mall.

Qualifications & Certifications

Journalism & Media Communications

Varna Free University

Varna Free University, Bulgaria

Intercontinental Culinary School

Ministry of Transport

Naval Academy

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Maya Gencheva provides the following services:


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