De Kock - Office Administrator - Johannesburg, GP, South Africa

Maxine De Kock

Johannesburg, GP, South Africa

Services

Office Administrator

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Summary:

Answering of incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary, filing(alphabetical and numerical), setting up of meeting rooms, booking meetings

Work History

Switchboard/receptionist

Regus

From December 2012

KEY PERFORMANCE AREAS
• Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.


References:
Larisha- 011258-8700


Reason for leaving: Flexi assignment


Employment History

Lead assistant

Telesure Affinities department

November 2011 - April 2012

KEY PERFORMANCE AREAS
* Warming up leads for the sales department
* Worked on AS400
* Worked on Datanet V5
* Worked on Avaya
* Call SAARP ATKV N Solidarity members offering free quotations
* Compares quotations for short term insurance underwritten by Auto and General


Reason for leaving: Contracted ended

References:
• Nthabiseng Mohabi - 0115486006
• Nico van der Schyf - 0114281050

Client Contact Centre Consultant

Sanlam Sky

February 2011 - August 2011

KEY PERFORMANCE AREAS
* Assisting clients with claims procedures, queries and follow ups
* Servicing clients with information on Sanlam sky and channel life policies
* Handled and resolved queries
* Customer service
* Processing- generating policy information, leads on system in order to send to clients via fax, email or post
* Changing of clients details on system with written requests and telephonically
* Handling of minimum 75 inbound calls per day and 10 outbound calls requests
* General administration duties
* Worked on systems (Fafasky/channel, Pavlov, docix, Athena and CIC (telephony)

Reason for leaving: Contracted ended

References:
• Claudine Griffin- 011 359 7700
• Julia Pela- 011 359 7700

Legal Insurance - Admin

Wes bank - Fairland's

October 2009 - September 2010

KEY PERFORMANCE AREAS
* Request Nati's for Insurance companies and Wes bank clients
* Tag accounts - completing claim forms
* Dealing with queries for insurance clients telephonically
* Distributes queries to teams daily
* Taking of inbound calls
* Data capturing
* Daily administration duties
* Systems - (SMAC, SPIF, /CORE, CERTRACK) Excel, Word, email

Reason for leaving: Contract ended

References:
• Evelyn Letsheka: (Team leader) 0116326000/ 0763111450
• Ngawa Salare: (Team leader) 0116326000 / 0726247037
• Karlema Davis: 0116495072

Ned bank Personal Loans

November 2008 - September 2009

POSITION HELD: Collections - Outbound Call Centre

KEY PERFORMANCE AREAS
* Personal loan collection- outbound
* Calling Ned bank clients with regards to their loan accounts and collecting on the arrears and also the installments
* Dealing with unemployed clients who have been retrenched, dismissed and also applied for debt review, admin order, etc. and making arrangements with them for payment no their loan accounts
* Working on set targets of 100 accounts a day
* Collection on accounts in arrears
* Lead generation
* Daily administration duties
* Data capturing
* Handling and resolving queries
* Collections on debt review accounts

Reason for leaving: Better job offer


References:
• Homer Peters: ( Team leader ) 011 556 1213- Arrangements

• Chantal Pillay: 011 556 1210/083 624 1848
• Marcelle Alberts - Impact Human Resources

Sales Consultant / Retention Consultant

O'Keefe and Swartz

February 2008 - August 2008

KEY PERFORMANCE AREAS

Collective Dynamics

July 2008 - August 2008

Focus on client retention
* Build and maintain healthy business relationship with clients to ensure that their financial needs are met across all product lines
* Proactively initiating sales growth
* Client service
* Lead generation
* Meeting and exceeding sales targets on a monthly
* Handling telephonic queries

Sizwe Call Centre

February 2008 - June 2008

Focus on client retention
* Build and maintain healthy business relationship with clients to ensure that their financial needs are met across all product lines
* Proactively initiating sales growth
* Client service
* Meeting and exceeding sales targets on a monthly basis


Reason for leaving: Contracted ended

References:
• Grizelda Koopman (HR Manager) 011 777 6000/0835704846

• Aderlee Veeresmy (Manager) 076 766 1996
• Lizzy (HR Recruitment) 011 777 6000

Office administrator

Moyatech

KEY PERFORMANCE AREAS
• Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary, filing(alphabetical and numerical), setting up of meeting rooms, booking meetings.


References:
Pule Mohapi- 0733369677


Reason for leaving: Medical Reasons


Employment History

Qualifications & Certifications

Matric

Skillpages has been acquired by Bark.com!

Bark.com is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more


Are you sure that you want to leave?

   
Supported Countries
Choose your country

×