Thubela - Client Service Management - Johannesburg, GP, South Africa

Moeketsi Thubela

Johannesburg, GP, South Africa

Summary

I'm a 33yrs old mature and dynamic black man with great enthusiasm and ambition for new challenges. I have acquired experience in both corporate and retail in the past 8yrs of my employment. I am also equiped with business analysis skills, problem solving skills, negotiatingskills, relationship building skills. I'm mature and proffessional in everything I do.

Services

Client Service Management

Summary:

- I possess business analysis skills - being able to realize shortfalls, problems restricting growth of the business
- Problem solving skills - customer/clients service proactive resolutions
- Relationship building - Formulating and managing of business relationship with either customer/clients or other business/organisations relevant to our demographics.
- Good communication and interpersonal skills to deal with any client at any level.
- Computer literacy - Relevant to nowadays business marketing and management.

Work History

Operations Manager

Modjo Hair Salons & hair products

January 2012 - July 2012

RESPONSIBILITIES
• Managing a chain of hair salons, ensuring that sales targets of all shops are met
• Handling all human resource related issues such as active staff recruitment and disciplinary processes.
• Oversee and manage staff training
• I act as a regional manager by spending time in each shop keeping pulse on how things are running and support store managers in all business levels.
• Handling equipment and supply purchasing and ensuring smooth operation of the environment and equipment.
• Handle stock ordering process, stock take and store display
• Develop, enforce, oversee, evaluate and manage customer service.
• Problem and complaints solving and all operational emergencies escalated.
• Build relationships with other businesses and local organizations that pertain to our demographics, such as magazines, academies, radio stations, charity organizations and government relations, etc.
• Orchestrate marketing activities and promotions and manage database communication and social network sites.
• Provide weekly and monthly reports on all accounting matters, financial records, staff time management and human resource matters to feed payroll.

REASON FOR LEAVING: Resistence to change

Store Manager

Homemark ltd

From August 2010

ugust 2010
RESPONSIBILITIES
• Managing the store and ensuring that sales targets are met
• Staff recruitment and training for the store
• Ensuring stock sufficiency in the store, stock take and balancing
• Development & monitoring of standards, policies & procedures
• Develop, enforce and monitor customer service and service standards.
• Ensuring merchandising standards met, correct and updated pricing along with specials
• Orchestrating promotions and ensuring set up • Strategies to keep company costs as low as possible
• Build relationship with center managers to plan and schedule advertising space and other related negotiations such as being involved in marketing plans and activities.
• Handle meetings and provide weekly reports to the regional manager.
REASON FOR LEAVING: A better offer

PREVIOUSLY IN THE SAME COMPANY

Sales Rep

Homemark ltd

August 2009 - August 2010

RESPONSIBILITIES
• Managing a Game account of 17 Homemark stores around Gauteng & Mpumalanga. Ensuring that targets of all stores are met
• Interacting with store managers & floor managers to formulate and build a business relationship and to negotiate merchandising and promotional space.
• Orchestrate promotions in line with TV adds by following the Advert schedule and ensure that promotions are set up & demonstrations are done.
• Ensure that customer service is up to standard, policies and procedures are followed staff time management, correct uniform and the level of professionalism
• Handling all human resource related issues such as disciplinary counseling's and proceedings are conducted when necessary.
• Smooth ordering process of stock & variables on time.
• Gather and provide daily reports to the key accounts manager

REASON FOR LEAVING: Store management position

REFERENCES
Tobie Gagiano (National sales manager) 011 444 8800

Sales person

Verimark ltd

February 2009 - August 2009

RESPONSIBILITIES
Managing a sales team in the store,
ensuring that promotions and demonstrations are done therefore targets are met. Customer service is up to standard.
Company policies, standards and procedures are carried out.
Staff is always on time and in proper uniform.
Administer stock ordering process
Merchandising and cross merchandising along with correct pricing are done

REASON FOR LEAVING: An interest in the position and responsibilities I was offered by the company mentioned above. It was an improvement and much more challenging and it was a step into management level.

Personal Financial Advisor

Sanlam ltd

June 2006 - February 2007

RESPONSIBILITIES
• Assessments of clients financial status and presentation of financial solutions.
• Sourcing of prospects and building business relationships for presentations.
• Cold calling to create leads
• Ensuring that I meet all targets and that I get all business followed up and approved. Company policies, standards & procedures are properly carried out

REASON FOR LEAVING: I had an interest in a restaurant business that was not doing well but had potential and I was given an offer to purchase the business.

Personal Loans Consultant

Nedbank

July 2004 - July 2006

and Sept 2007 to Feb 2009

RESPONSIBILITIES
sell personal loans to the bank's clients and bring in new clients to the bank.
Ensuring that sales target is reached
My duties included:
cold calling to get clients to create leads
calling to follow up on existing clients,
organize presentations at companies,
orchestrating promotions and marketing activities to create brand awareness.
Manage the sales process to close the deal and follow up on the confirmation of the client's satisfaction.
REASON FOR LEAVING: Interest in bigger challenges with more responsibilities

General office duties & Radiographer asst

BF Hlongwa Radiology Practice

February 1999 - December 1999

RESPONSIBILITIES
• Taking care of all data capturing,
• Office & financial administration.
• Relationship building with Doctors to refer more patients to us(Marketing).
• Ensure that stock & stationery orders are made & received on time.

REASON FOR LEAVING: I was at school and could not work full time, Monday to Saturday.


GENERAL REFERENCES:

Mrs M Bopape (My Mentor) 011 883 0206/082 462 7581

Mrs R Ngobeni (School deputy principal) 018 771 2729/082 426 8869

Mrs S Moraladi (Business woman) 018 787 2256/083 761 8539

Prudence Khumalo 011 556 6069

Dolly Moraladi 083 518 0255

Sales Representative

Verimark Holdings

DURATION From 10 Aug 2012

RESPONSIBILITIES
• Managing various accounts and stores around Gauteng & Limpopo. Ensuring that targets of all stores are met
• Interacting with store managers & floor managers to formulate and build a business relationship and to negotiate merchandising and promotional space.
• Orchestrate promotions in line with TV adds by following the Advert schedule and ensure that promotions are set up & demonstrations are done.
• Ensure that customer service is up to standard, policies and procedures are followed staff time management, correct uniform and the level of professionalism
• Handling all human resource related issues such as disciplinary counseling's and proceedings are conducted when necessary.
• Smooth ordering process of stock & variables on time.
• Gather and provide daily reports to the key accounts manager

REFERENCES:
Jodine Naidoo (HR) 072 275 3509

Qualifications & Certifications

accounting

Rand Afrikaans University

Accounting, Business Economics, Mathematics

Leratswana High School

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