Mamabolo - Personal Assistant - Diepkloof, 1862, South Africa

Mavis Mamabolo

Diepkloof, 1862, South Africa


Personal Assistant


Customer Service Management, Event Coordination, Personal Assistant/Admin

Work History

National Customer Service Manager

Edutel Skills Development

From August 2009

Manage Central Customer Service for Edutel Group of Companies:
Edutel Wholesale & Retail Academy,
Edutel Service,
Edutel Public and Edutel Skills Development including the branches and franchises

•Ensure that staff adhere to the Company Policies and Procedures and follow process flows
•Take Corrective and Preventative Actions when necessary
•Compile and report directly to the CEO weekly
•Serve as a member of the Internal ETQA Board
•Liaise with clients
•Managing the Placements Assessment for the New Learnerships intake(s)
•Handle and deal with Complaints
Communicating courteously with customers by telephone, email, letter and face to face;
Investigating and solving customers' problems, which may be complex or long-standing problems
Handling customer complaints or any major incidents, such as a security issues
Keeping accurate records of discussions or correspondence with customers;
Developing feedback or complaints procedures for customers to use

•Analysing statistics or other data to determine the level of customer service Edutel is providing
•Visiting customers to provide a one-to-one service;
•Meeting with other managers regularly to discuss possible improvements to customer service
• Learning about Edutel products or services and keeping up to date with changes



Liel Consulting was launched in June and I coordinated the event. From the the venue, catering, invitations, managing RSVPs, equipment - basically everything.

In May, Edutel my current Employer held an Information Session for the clients and I was giving the project from A -Z and I ran with it. The session was merely to share the information about the new Skills Development Grants Systems.

While still working for Maponya Mall, I coordinated the Christmas Campaign A -Z

Qualifications & Certifications

Malvern High School

Damelin College

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