Martin - Office Clerk - Cape Town, WC, South Africa

Mavis Josephine Martin

Cape Town, WC, South Africa

Services

Office Clerk

Summary:

work as a multiskilled clerk for Metr opolitan processing financial payments, update client data, Register and cancel beneficiaries and register and cancel cessions, assessed and process funeral claims

Work History

SENIOR CALL CENTRE CONSULTANT

Metropolitan Retail /Odyssey Call Centre

Up to March 2012

Period 2004 - March 2012
Duties and responsibilities
• Administer telephone assist odyssey and life clients with various needs
• Mode of payment changes (life policies)
• Process all financial payments
• Register & cancel beneficiaries,
• Cessions cancellation of policies, reinstatements, assisting with applications & requirements for death claims & maturity claims creating leads processing broker notes.
• Cancelling &skipped aim apply premiums,
• handling clients queries telephonically & written request,
• issuing of duplicate contract &Group schemes membership certificates,
• updating customers data, processing pups, refund funeral & life policies
• Redating & bridging policies, cancelling of cheques
• Assist with training new consultants, help with monitoring of calls, Assist quality assesors listening to trainees calls

ADMINISTRATIVE CLERK

Metropolitan / Data Management

Duties and responsibilities
• Register & cancellation of cessions
• Register & cancellations of beneficiaries
• Name changes (Funeral & life policies)
• Address changes
• Merging of members,
• Issuing of duplicate contracts

NEW BUSINESS CLERK

Metropolitan

February 1999 - August 1999

Duties and responsibilities Capture new business daily


Skills developed

Administrative
I am able to handle details, coordinate tasks, plan work activities, meet deadlines and easily adapt to office procedures know how. I can find myself being proficient in the ability of multitasking, doing more than one activity at a time in a well-organized environment and work well under pressure.

Computer
I am able to familiarize myself with computer software, such as
Microsoft Office
Future Choice
Outlook
Capsil
CICS
DMS
Remedy
Excel/Tracker

CIS MULTISKILLED ADMINSTRATIVE CLERK

Department Metropolitan / Customer Intermediary Support
Period April 2012 - Present
Duties and responsibilities
• Processing all financial payments

• Mode of payment changes(funeral & life policies)

• Names changes (funeral & life policies)

• Beneficiaries registration/cancellations (funeral & life policies)

• Paying out cash claims, adding siblings (funeral & life policies)

• Cession registration/cancelations (life policies)

• Reinstatements (funeral & life policies)

• Create brokers note & processing of brokers notes,

• Cancelling aim & skipped aim

• All admin functions

Qualifications & Certifications

Todds College

English

Gordon High school

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