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Williams - Customer Service Supervisor - Boston, MA, USA

Mavernie Williams

Boston, MA, USA

Services

Customer Service Supervisor

Summary:

I HAVE WORKED IN THE CUSTOMER SERVICE FIELD FOR OVER 25 YEARS, I HAVE MANAGE OVER 89 EMPLOYEES, TRAINING,YEARLY REVIEWS, MONITORING,INTERVIEWS, ATTEND MANAGERS FORUM,SOLVED CUSTOMERS PROBLEMS AND COMPLAINTS, DEFUSE IRATE CUSTOMERS PROBLEMS. I AM VERY PROFESSIONAL AND EXCELLENT TELEPHONE MANNER, AND I AM A VERY FAST LEARNER, I CARRIES MYSELF VERY WELL IF GIVEN A CHANCE I WOULD BE A EXCELLENT CANDIDATE FOR THIS POSSITION.

Work History

MAIL CLERK

INTERNAL REVENUE SERVICES (IRS)

From February 2004

01810
Duties: Sorting tax returns.

RETAIL MANAGER

HARDCORE FASHION

February 1992 - August 2006

02122
Duties: Responsible for purchasing and maintaining sufficient inventory, sales and customer services.

CUSTOMER SERVICE SUPERVISOR

CABLEVISION OF BOSTON

July 1983 - February 1992

02134
Duties: Standard of performance monitoring, annual reviews. Supervised 89 service representatives, represents customer service at management forums.
Responsible for the handling of irate subscribers, installations, billings, transfers, research and database.
Working knowledge of IBM data, Lotus systems and XEROX copy machines.

CASHIER/ RECEPTIONIST

Ritz Carlton Hotel

May 1975 - July 1983

02110
Duties: Greeting clients and collecting payments.

HOUSEKEEPING SUPERVISOR

SHERATON BOSTON HOTEL

May 1974 - May 1975

02110
Duties: Handling VIPs', overseeing housekeepers and making sure guests are comfortable.

Qualifications & Certifications

ENGLISH, MATHS, CHEMESTRY

CLARENDON COLLEGE

telephone operating

JAMAICA COMMERCIAL INSTITUTE

BEAUMONT COMPREHENSIVE HIGH SCHOOL

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