Customer Service Supervisor
I HAVE WORKED IN THE CUSTOMER SERVICE FIELD FOR OVER 25 YEARS, I HAVE MANAGE OVER 89 EMPLOYEES, TRAINING,YEARLY REVIEWS, MONITORING,INTERVIEWS, ATTEND MANAGERS FORUM,SOLVED CUSTOMERS PROBLEMS AND COMPLAINTS, DEFUSE IRATE CUSTOMERS PROBLEMS. I AM VERY PROFESSIONAL AND EXCELLENT TELEPHONE MANNER, AND I AM A VERY FAST LEARNER, I CARRIES MYSELF VERY WELL IF GIVEN A CHANCE I WOULD BE A EXCELLENT CANDIDATE FOR THIS POSSITION.
INTERNAL REVENUE SERVICES (IRS)
From February 2004
Duties: Sorting tax returns.
February 1992 - August 2006
Duties: Responsible for purchasing and maintaining sufficient inventory, sales and customer services.
CUSTOMER SERVICE SUPERVISOR
CABLEVISION OF BOSTON
July 1983 - February 1992
Duties: Standard of performance monitoring, annual reviews. Supervised 89 service representatives, represents customer service at management forums.
Responsible for the handling of irate subscribers, installations, billings, transfers, research and database.
Working knowledge of IBM data, Lotus systems and XEROX copy machines.
Ritz Carlton Hotel
May 1975 - July 1983
Duties: Greeting clients and collecting payments.
SHERATON BOSTON HOTEL
May 1974 - May 1975
Duties: Handling VIPs', overseeing housekeepers and making sure guests are comfortable.
Qualifications & Certifications
ENGLISH, MATHS, CHEMESTRY
JAMAICA COMMERCIAL INSTITUTE