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Lotus Notes Developer
Core Systems analyst working in Microsoft Platform / Core Italian
February 2010 - January 2013
support Team in the HP offices in Leixlip (CPL has agreements with HP to run the collaboration and outsourcing of the Microsoft contract between the Microsoft itself and the HP). Worked in supporting servers (2003/2008/R2) for all core tecnologies such as Active Directory, DNS, networking, performances, Microsoft Clusters, Hyper-V, Remote Desktop, backups and disaster recovery, boot issues, crashes, BSODs and dump analysis, services, printing and TCP/Ip optimization and issues. Diagnosed and managied advanced troubleshooting using several tools and resources, providing solutions also ensuring customers satisfaction. Advanced managing of the cases adhering to SLAs and Microsoft policies. Tracking of main activities and labour time. Also successfully trained new starters. Very good relationship with colleagues, managers and, obviously, with customers (by phone and email contacts). Frequent use of MS Easy Assist remote assistance tool to connect remotely to customer's servers to identify and solve the issues. Very good working knowledge of other remote assistance tools (e.g. TeamViewer). Provided assistance and troubleshooting also to client Oss (Windows XP/7/8)
Lotus Domino analyst/developer
April 2009 - September 2009
in Rome: I worked as a consultant providing the completing of some improvements and deployment of a Lotus Domino application in the Aeroporti di Roma company (Rome Airport) aimed to run the issuing of the security badges (to the airport and airlines staff) separately for each area of the airport (depending of the duties) in both Lotus client and web interfaces
Lotus Domino analyst / developer
February 2008 - March 2009
in Rome. I worked as a consultant providing management, troubleshooting and implementations of several Lotus Domino applications including workflow processes in ENI (the italian energy company) and in ESA (European Space Agency)
Lotus Domino Administrator
EDA in Rome
April 2007 - September 2007
SQL Server DBA
GSIT in Rome
April 2005 - April 2007
technical free lance consultant working directly at the italian welfare institute (INPS) with relevant analysis of the requirements and of the subsequent developing steps with the final customer managers. Full administration / developing knowledge in SQL / Server with stored-procedures, views, indexing, triggers, tables creation, temporary tables creation and management to maintain a wide set of relations with a large DB/2 database and to produce advanced reporting. Advanced managing of performances and tuning of the databases ensuring satisfaction of the users after the deployment of several improved versions of the systems and of the applications used to manage the data. The databases were containing very large tables (several millions of records).
July 1989 - March 2006
developer in Sistemi Informativi (IBM) in Rome: Wide experience in designing and monitoring workflow processes. Strong experience in using Lotus also in connection to other relational databases using LEI (Lotus Enterprise Integrator), ODBC and JDBC. Analysis and discussion of requirements directly with customers managers. Worked for many years as consultant in Italy for several important public and private customers (Aereoporti di Roma, different municipalities and other minior clients)
Lotus Domino analyst / developer
Worked in Cramlington (UK) in Java, Lotusscript and Formulas for a group of web based Domino applications developing amendments, fixing issues and analysing and developing several optimizations
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