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Keenan - Customer Care - UK

Maureen Keenan



Customer Care


At Sunderland Marina I looked after clients - on the water,walkways,over the VHF radio and at reception. We all did and passed a customer care course.

Work History

M&S Café

March 2009 - June 2009

• Hall's plant nursery, Ovington branch, Northumberland. Mar-Jun 2009 & 2010
Potting-on and care of plants, taking deliveries, serving and advising customers.

• M&S Café, Hexham
Serving customers, operating coffee machine, oven, dishwasher and till.

Nafferton Farm

Planting vegetables, picking potatoes.

Sherwood Forest Camp

Missouri, USA. Summer 1992

These jobs involved leading outdoor activities, maintaining kit and looking after clients.

In addition, at Sherwood Forest Camp I helped with entertainments, led overnight canoe camping trips and cooked over a camp-fire.

At Sunderland Marina I had a range of responsibilities carried out on a rota basis: operating reception desk and VHF radio, maintenance of moorings, removing tree trunks and other debris from marina using a Rigid Inflatable Boat, and security, which involved locking up boats, operating gates, use of CCTV cameras and included night shift.

At both Weardale House and Sunderland Marina I made substantial improvements to the grounds.

Hotel les Papillons

December 2000 - March 2001

Cleaning, serving breakfast, helping prepare / serve evening meal, generally looking after clients.

Ian Farmer Associates

May 2000 - August 2000

Analysing soil samples for civil engineering projects.

Casual lifeguard

Prudhoe Waterworld

I have also done an extremely wide range of other jobs including child-minding, tree-planting, grape picking in France and factory work in Holland.

Weardale House

Alston Adventure Centre


House renovation

I am currently renovating an Edwardian house in Newcastle. As well as working on the house myself I have developed an overall plan in conjunction with others working on the house and continually liaise with other workers, estate agents, building suppliers etc to keep everyone happy and everything running smoothly.

Qualifications & Certifications


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