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Throughout all of my clerical jobs I have spent periods of time on reception duties answering the switchboard and transferring calls to relevant person. I was front of house meeting and greeting members of the public and other agents and serving them refreshments. I would make appointments for staff keeping a diary. Made bookings for hotels/restaurants/travel/set up meetings for Management. Typing of documents, filing, photocopying, scanning, faxing. Made telephone calls to clients and other agents dealing with any queries. Prioritising workload and meeting guidelines.
Capita Insurance Services industrial Disease Claims
March 2006 - August 2008
➢ Receptionist/Switchboard Operator front of house meeting and greeting visitors to site providing with badges and making note in visitor's book.
➢ Booked travel/accommodation as required.
➢ Kept a Meeting Room diary and ordered hospitality for meetings.
➢ Typing of documents and daily updating of sickness/annual leave/training with the use of Excel. Ordering of office stationery as required.
➢ Kept reception area clean and tidy at all times.
➢ Post duties, filing, faxing, photocopying and scanning
File Preparation Clerk/Clerical Officer
Merseyside Police Legal Services
November 1995 - April 2006
➢ Typing of statements and other legal documents, audio typing taped recorded interviews, preparing files for Court, Filing, photocopying, faxing.
➢ Correspondence by telephone and in person with the general public and various other agencies chasing up evidence or notifying clients of Court dates.
➢ At times working under pressure to meet deadlines and time scales prioritising workload
➢ Accuracy and presentation of work always of a high standard.
➢ At times assisted in other departments always willing to learn new skills.
➢ Was called upon twice to assist on a Major Incident Team where accuracy to detail was of paramount importance working under pressure in a fast paced environment assisting colleagues and communicating at all times.
Higher Clerical Officer
North Yorkshire Police Legal Services
February 1989 - November 1995
➢ Typing, copy and audio of statements and interviews using Microsoft Office and Word.
➢ Compiling files for Court working to tight time scales and guidelines ensuring always accurate
➢ Correspondence by telephone to members of the public and other agencies.
➢ Filing, photocopying, faxing.
July 1986 - January 1989
➢ Collected pallet of goods from warehouse and brought to shop floor and placed on shelves.
➢ Assisted customers with any queries, Checkout dealing with monies.
John Stead Solicitors
April 1980 - July 1980
➢ Typing of legal documents and letters, to high standard both copy and audio
➢ Reception/switchboard receiving incoming calls and transferring to relevant person or department,
➢ Making appointments./ meeting and greeting clients
➢ Communicating with clients and other agencies by telephone and in public dealing with queries.
➢ Filing, photocopying, faxing.
Howarth & Gallagher Solicitors
September 1979 - March 1980
➢ Typing of legal documents and letters both copy and audio.
➢ Switchboard receiving telephone calls and communicating with members of the public and other agencies both by telephone and face to face dealing with queries.
➢ Kept diary making appointments
➢ Filing, photocopying, faxing
Family Home in Canada
August 1978 - August 1979
➢ Cared for three children of professional parents, driving to and from school and preparing lunches
➢ Cooked meals for the family and took care of general house cleaning, washing and ironing from Monday to Friday.
Office Junior progressing to Secretary
Mace & Jones Solicitors
June 1975 - August 1978
Legal Services Legal Services
➢ Filing, photocopying post duties
➢ Reception/switchboard /Making appointments
➢ Typing copy and audio of statements, Wills and letters.
➢ Communicating with members of the public and other agencies both by telephone and face to face.
Qualifications & Certifications
Bankfield High, Widnes, Cheshire
City & Guilds
II and Word Processing
Night School DATES
English Literature, CSE
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