Bilane - Customer Service Professional - Stanley, Beau Bassin-Rose Hill, Mauritius

Mauree Bilane

Stanley, Beau Bassin-Rose Hill, Mauritius


Customer Service Professional


 Customer Orders – Working closely with , consumer buying behaviour, retail environment
 Very god relation with colleagues
 Easily detect the weakness of others and make it a must to work on it for the staff to perform at their top level.
 Always reach the expectation of a client of course with the requirements of the company.

Work History

Tele agent

Serviphony at Belle

January 2013 - April 2013

• To handle a phone call with prospective clients to inform them they receive a gift from and have to go to the shop to collect the gift and will receive instantly a message on their mobile for the confirmation for the receiving the gift and which will show the seriousness of the phone call as the call is done directly on the client mobile number.
• To achieve a number of calls per day and the return of all phone calls how many clients did go to the shop to get their gifts.

Moderator of a French website

SEDECO at Cyber Tower

From February 2013

• To comprise with each rules and regulations of the website to give the very best service on behalf of Sedeco
• To be very smart when replying to any client's mails and fluid for the client to understand to solve his/her problem. (i.e. payment and how to use the website for the welfare of everyone on it)
• Achieve daily target that is set by the company
• Being at the first place on the podium at least four times as a new comer in the company put myself in a very good place in the company
• Knowing the product and lots of concentration for the work to be done correctly and reaches client expectations.

Pay Post Controller

June 2012 - December 2012

(PPC) First line in management.

• To comprise with rules and regulation of the company.

• Skills to manage a team of max 50 staffs and managing all break for the staff to have their lunch time and also tea time

• To maintain the tills balance everyday with cash flow.

• To achieve daily target given by the management team from South Africa.

• To keep a very good and pleasant customer service and to give another era from the common style of shopping in Mauritius.

• To have a very good knowledge about all products we sell.

• Good attendance, no lateness.

• Good managing skills.

Agent de desficalition

Pro Contact Ltd

November 2011 - May 2012

Good communication skills specially in French.
• To achieve a weekly and monthly target.


Bramer Banking Corporation ltd

February 2009 - May 2011

• To comprise with rules and regulation of the bank.
• To have a well built team spirit
• Good knowledge of cash management ( course provided by the bank )
• To maintain the till balance everyday with cash flow
• To keep a very good relationship with customers of the bank and non customer
• To achieve a monthly target given by superior
• Attend AML course, Cash management


Equateur Ltd Quality

January 2008 - April 2008

• To ensure that the quality provided to the clients is well defined
• To develop a procedure for quality for them to ensure that the quality and the service is well define for the satisfaction of the client.


Equateur Ltd

May 2008 - September 2008

• To have a good communication skills to deal with companies' head.
• To source new fabrics, new accessories and also to have a competitive price for us to make the deal.
• Production also was one of my jobs to have small production outside the company with clusters for us to enlarge our profit.

Barclays Plc Saleman

Up to January 2009

Quality controller at Night Shift

New Island clothing

May 2005 - December 2007

To have a full view over the quality
• To control a group of person (100 persons)
• To acknowledge the problem and the appropriate solution to solve it,
• To give every new person a full view about what the client is asking for hi product to be.
• To have a daily summary about what had happen all the night about the quality.



From December 2004

Providing a high standard of customer service.
* Cashier duties including cash handling, payouts and cash control.
* To manage the store.

February 2005 - May 2005 Toolink callcenter (animateur)

* Chatters dealing with client making them confident with whom they are talking with.



From December 2003

Providing a high standard of customer service
* Cashier duties including cash handling, payouts and cash control.

Qualifications & Certifications

Banking Corporation

College Marcel Cabon S.S.S

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