Wollenberg - Customer Service Professional - Offenbach, HE, Germany

Matthias Wollenberg

Offenbach, HE, Germany


Customer Service Professional

Work History

Director After Sales

Hyundai Motor Europe

March 2011 - March 2011

Director After-Sales

Mercedes-Benz Belgium Luxembourg

March 2007 - March 2011

Daimler wholesale centre for Mercedes-Benz Passenger Cars, Vans & Trucks, Maybach, smart & AMG,
1.3 bn € sales revenues, 1100 employees

Strategic & operative planning of the service and parts business
Enhance profitability by active service & parts selling with focus on customers with vehicles older than 4 years
Increase customer loyalty by development and push of downstream products a. o. service contracts and warranty extensions
Ensure stable spare parts availability and logistics by continuous development of the warehouse management and selecting professional logistic providers
Safeguard “fixed at first visit” by introduction of quality gates and providing best in business technical training
Get more time for the real business interaction and reduce administration by introducing state of the art IT solutions
Create and implement measures for increasing the customer satisfaction

General Manager After-Sales

Daimler Northeast Asia Ltd. (Beijing)

February 2005 - February 2007

Joint-Venture project with Beiqi Foton Motor Co. Ltd. with the aim for production and sales of medium and heavy duty trucks

Developing and negotiating of the aftersales strategy
Evaluation and planning of the central-, wholesale und retail service & parts organization
Ensuring the service quality processes by interaction along the quality gates from development over production until the end user
Special assignments as being interims representative of DaimlerChrysler in the Joint Venture Yaxing Benz Ltd. with the aim of the withdrawal of the 50% share holding and negotiating team leader for the set up of a new warehouse in Yangzhou city

Senior Manager After-Sales

Daimler AG (Stuttgart)

August 2001 - January 2005

DaimlerChrysler wholesale centre responsible for sales & marketing of 104 markets: Near/Middle East, Middle & East Europe and Central Asia

Creating new business opportunities by implementing new IT-supported market research tools and professionalizing of the operating processes & procedures
Secure the parts logistics by planning of the warehouse capacities and selecting reliable logistic providers
Implementing appropriate IT solutions for smooth interaction with the HQ systems by advising and supporting the in country service & parts organization
Prepare the in country service & parts organization for new vehicle introductions by a. o. in time spare parts stocking, technical training, special tools & technical literature availability
Head of controlling & reporting for the business unit incl. target agreement/achievement negotiation and reporting as well as business plan and feasibility calculations for the set up of new service points or warehouses

Vice General Manager Bus Sales

Daimler Northeast Asia Ltd. & Yaxing Benz Ltd. (Beijing/Yangzhou)

September 1999 - July 2001

50/50 Bus Joint-Venture between Yangzhou Motor Corp. and DaimlerChrysler
100 m € sales revenues, 2800 employees

Operative sales & marketing responsibility for Mercedes-Benz luxury busses
Special care for VIP customers
Internal & external restructuring of the sales, service & marketing organization

General Manager Strategy & Planning

Daimler Northeast Asia Ltd. (Beijing)

August 1998 - August 1999

General Manager Overseas Office

Daimler AG (Beijing)

March 1997 - July 1998

Project Manager Sales

Daimler AG (Stuttgart)

January 1996 - February 1997

Manager Passenger Cars After-Sales / Assistant to Technical GM

Daimler AG (Dortmund)

March 1994 - December 1995

Management Associate

Daimler AG (Stuttgart)

July 1992 - February 1994

Application Engineer

Schaeffler Technologies GmbH & Co. KG

October 1989 - June 1992

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