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Atkins - Customer Service - Newhaven, England, UK

Matt Atkins

Newhaven, England, UK


Customer Service

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Bar supervisor

Drunk Skunk ltd

June 2011 - November 2011

Bar supervisor, supervision of 5 staff.
Customer service, cash handling, banking, book-keeping, stock control & rotation

Customer Service Advisor

Vertex Data Science

August 2010 - May 2011

Inbound call centre. Dealing with enquiries, processing card payments.
Strict adherence to data protection. Logging calls on internal system, updating database notes.
Collation of team statistics

Customer Service Advisor.Marketing Assistant


December 2004 - May 2010

Responsible for answering e-mail enquiries.
In-bound & out-bound phone calls.
Logging reports of faulty items and arranging repairs and liaising with repair centers.
Liaising with couriers regarding deliveries, collections and missing/damaged items.
Liaising with manufacturers.
Ordering of spare parts by either phone, fax or e-mail from manufacturers.
Training of new staff of company computer system & procedures and product knowledge.

Qualifications & Certifications

Btec National Diploma Leisure Studies

Cambridge Regional College

Parkside Community College

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