Dwenger - Senior Consultant Traffic Information - Helsingborg, Sweden

Mats Dwenger

Helsingborg, Sweden


Senior Consultant Traffic Information


Long time experience in customer service and information, specialized in public transport.
Background as Customer service manager, Information officer and Call center manager.

Work History

Affärsområdeschef/Key Account manager

Infab AB

From March 2003

Servising leading public transport companies with strategic know-how and information services

Affärsområdeschef/Senior Consultant

Infab AB

March 2001 - March 2003

Senior Consultant

Infab AB

March 2001 - March 2001

Specialize in public communications


Helsingborgs stad

June 1999 - August 2003

Customer service manager


September 1993 - January 2001

I was given the task of launching an all new organisation responsible for customer service and information for the local traffic authority in south Sweden. Recruiting more than 50 employees, starting a call-center, launching customer service points all around south Sweden.
Turnover grew from MSEK 45 to MSEK 230 in 4 years.

F&B Manager

Grand Hotel Helsingborg

August 1989 - June 1999


Infab AB


Creating customer service organisation for public transport company

Started call center and recruited staff for local sales and information centres around south Sweden. Grew revenues from SEK 12 million to SEK 230 million in 5 years.

Qualifications & Certifications

Lund University


Lund University


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