Senior Consultant Traffic Information
Long time experience in customer service and information, specialized in public transport.
Background as Customer service manager, Information officer and Call center manager.
Affärsområdeschef/Key Account manager
From March 2003
Servising leading public transport companies with strategic know-how and information services
March 2001 - March 2003
March 2001 - March 2001
Specialize in public communications
June 1999 - August 2003
Customer service manager
September 1993 - January 2001
I was given the task of launching an all new organisation responsible for customer service and information for the local traffic authority in south Sweden. Recruiting more than 50 employees, starting a call-center, launching customer service points all around south Sweden.
Turnover grew from MSEK 45 to MSEK 230 in 4 years.
Grand Hotel Helsingborg
August 1989 - June 1999
Creating customer service organisation for public transport company
Started call center and recruited staff for local sales and information centres around south Sweden. Grew revenues from SEK 12 million to SEK 230 million in 5 years.
Qualifications & Certifications