Rapholo - Helpdesk Administrator and Support Technician - South Africa

Matome Rapholo

South Africa

Summary

I am a go getter,owner of an events company,big dreamer.I work for Heineken.The sky is the limit

Services

Helpdesk Administrator and Support Technician

Summary:

• Implemented Heineken’s IT Helpdesk at Sedibeng Brewery(Heineken)
• I am in charge of IT, resolving calls regarding all the IT related issues
• Doing backups
• Monitoring all servers onsite.
• Cisco telephone issues.
• Developing strategies on how to improve customer service.
• Making sure that the network is working
Properly.
• Offering basic help on SAP and other applications.
• Making sure that Nestle IT standards are adhered too.
• IT Assets management.

Work History

Helpdesk Administrator and Support Technician

Sedibeng Brewery (Heineken)

• Implemented Heineken’s IT Helpdesk at Sedibeng Brewery
• Maintain, manage and improve the IT Helpdesk
• Maintain Sedibeng It Asset list
• Basic SAP Support & Procurement for IT department

IT Support Specialist

Nestlé

• Making sure of the smooth running of all IT related
issues.
• IT Asset management
• Developing strategies on how to improve customer.
• Software installation and upgrades.
• Logging calls with third party companies for issues
like printers, installation of network points.
• Building new servers and upgrading PCs as per
company standards.

Implementation and Support Specialist

Nestle

• I was in charge of IT, resolving calls regarding all the IT related issues
• Doing backups
• Monitoring all servers onsite.
• Cisco telephon issues.
• Developing strategies on how to improve customer service.
• Making sure that the network is working
Properly.
• Offering basic help on SAP and other applications.
• Making sure that Nestle IT standards are adhered too.
• IT Assets management.

Help Desk Analyst

Nestle

• Making sure that all the calls are logged, resolved timeously and giving users feedback.
• Creating reports on our performance as service desk using perigen software
• Developing strategies on how to improve customer service
• IT related issues

Implementation and Support Specialist

Nestle

• Dealing with day to day running of PCs
• Network related issues including cabling, Backups, MS Exchange server
• Software support AC Nielsen, I Sight, Alchemy
• Offering basic help on SAP related issues.
• Developing strategies on how to improve customer services

Projects

Spotlyt Brand Management

About Us
OUR VISION

Our vision to be a highly professional brand and events management company that delivers supreme quality service in the entertainment arena.

OUR MISSION
• To provide a pool of highly talented upcoming artists to both the private and corporate entertainment industry through developing sustainable artist brand management;
• To give our clients total peace of mind through the customized planning and management of their events.

COMPANY PROFILE
Spotlyt Brand Management (trading under Spotlyt Trading Enterprise CC
number 2011/066158/23) is a 100 % black-youth owned Entertainment Company
that aims to bring high quality events to the entertainment arena. It was
founded in 2009 with the idea of promoting entrepreneurship, introducing new entertainment trends and exploring the untapped possibilities and opportunities, whilst creating opportunities for other young people in the industry.
We offer the following services to our clients:
• Artist Management and Bookings,
• Brand Activation,
• Event Management,
• Audio & Visual Hire.
We aim to provide a one-stop-shop to our clients and we have therefore added other value-adding services to our portfolio, including web design and printing. Whatever your brand or event, you can be assured of our full dedication and supreme quality output.

Matome Rapholo CV

Qualifications & Certifications

Diploma in Network Administration

Boston Business College

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