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hands on leader
General Manager Best Western Lamphey Court Hotel
From August 2012
Full time role, overseeing the complete operation of 39 bedroom 4 star hotel with 1 rosette restaurant and £2m newly developed spa and leisure facility. Budget control, daily operational tasks. very hands on, control over staff rotas, implementation of training programmes, development of menus with new kitchen team, overseeing all fire/H&S. Local area marketing etc.
From December 2011
Overall responsibility of hotel, self catering cottages and leisure centre. Implementation of service standards, Training, budget control. Sales initiatives and incentives. Working closely with HODs to ensure profitability. Sourcing and building relationships with local suppliers.
interim role Deputy manager
Hatton Court Hotel
September 2011 - November 2011
With management connections. (Hatton Court Hotel)
Hotel Manager (Tyn Y Cornel Hotel
Evan Evans Brewery
January 2011 - June 2011
March 2010 - January 2011
Responsible for all day to day operations. Training and development of staff, Implementation of new and improved service standards. Wedding & Event planning and co-ordination. Introduction of new sales promotions and incentive schemes. Implementing rota systems and departmental responsibilities. Introduced new H&S policy statement and up to date Fire safety procedures, unfortunately hotel went into administration.
Hospitality & Catering Consultant
May 2009 - March 2010
Solely responsible and accountable for the running of the very established desk. Building and maintaining relationships with clients and candidates. Working closely with team members to ensure company quality standards and ethics.
Concentrating on the day to day running of this small luxury hotel with self catering apartments. Staff training & Rotas. Stock control & Ordering. Kitchen management and backup.
Reception, Duty Management, Restaurant Manager, Deputy General Manager
Fowey Hall Hotel
moving to Acting General Manager.
Throughout my time at Fowey hall, I developed my skills and ultimately was asked to manage the hotel when group was taken over by Von Essen Hotels. I would say that Fowey Hall set the bench mark throughout my career and helped me to understand the internal structure and workings of a high end establishment. Skills of which I still utilize to this day.
Qualifications & Certifications
St Austell College
Fowey Community College
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