Kuruvila - Mbam - Bangalore, KA, India

Mathew Kuruvila

Bangalore, KA, India



Work History

Windows Administrator

Mindtree Ltd

From January 2011

• MBAM (Microsoft Bitlocker Administration and Monitoring)
• Configure & Troubleshooting Microsoft Outlook as mail client.
• Troubleshooting Hardware and Network related problems.
• Installing OS and IE Patches.
• Installing and configuring of Windows 2000 Family, XP, 2003, 2008 and 2012 Server.
• Troubleshooting for OS related problems.
• Installing and Troubleshooting MS-Office 2003, 2007 and 2010
• Resolving user problems within SLA and updating in IMS ticketing tools with Solution details.
• Troubleshooting the common Network issues.
• Configuring and troubleshooting Network printers.
• Installing and troubleshooting Applications.
• Ghosting from Image to Disk and Disk to Disk & Network ghosting.
• MDT(Microsoft Deployment Toolkit)
• SCCM (System Center Configuration Mnager)

Desktop Engineer

E Logic Technology Pvt. Ltd

January 2010 - December 2010

• Installing, Configuring & Administration of various Windows Operating Systems like Win XP, Win 7, Win Server 2003 and Win Server 2008.
• Installation, configuration and troubleshooting of MS-Outlook 2003 and 2007 in client side
• Installation of Operating systems using Norton Ghost.
• Remote support to client through Net meeting, mstsc, Online Meeting and Live Meeting
• Troubleshooting problems of Internet and Intranet sites.
• Privilege to users (as per desktop management policy/ domain policies).
• Server Operating system related issues like installation, operation, and configuration.
• Managing ODC's (OFFSHORE DEVELOPMENT CENTRES) technical operations like • Desktop related issues.
• Managing complete ODC related activities like application installations and reports.
• Installation of missing patches.
• Monitoring the internet link and coordinating with network engineers.
• Prepare a consolidated audit report which contains hardware Inventories and customizing hardware settings in accordance with Client requirements.
• Working on service calls using ticketing tool like Genie.
• Handling ongoing maintenance e.g., Service pack installations, hot fixes, software upgrades, etc.
• Supporting end users and the application teams in systems implementation.
• Incident, Problem management and Part of Incident & change management related to Ticket queues& further escalations.
• Working in co-ordination with third party vendors and other HP and Dell service canter's for speedy resolution.
• Designing the lab according to the test cases.
• Taking and Maintaining all OS images (Ghost, ISO, and WIM) and applications repositories.
• Configuration and trouble shooting of network printers.

Qualifications & Certifications

B Com

Calicut University

Santhome HSS Kollakad

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