Claim you profile

In order to claim your profile, we need to send an email to the email address you used when you created your SkillPages account. This will contain a unique link to claim your profile. We have sent the email to:


If you don't have access to this email account then please contact the team.

Firdowsi -  - Oldbury, England, UK

Masuma Firdowsi

Oldbury, England, UK

Work History

Generalist Adviser/Receptionist

Citizens Advice Bureau

October 2012 - March 2013

• Engaged with and interviewed clients from various backgrounds
• Dealt with telephone inquiries, booked appointments and advised them on various issues
• Explored options and implications with regards to benefits, employment, housing
• Imparted information appropriately to people with differing levels of knowledge
• Kept up to date with the changes in the law
• Acted where necessary, on behalf of the client, negotiated, drafted and written letters
• Compiled clear and accurate case records
• Supported team members with training, problem solving
• Interpreted for Bengali speaking clients


July 2010 - December 2011

Promoted and marketed effective participation of young people who have experienced violence
• Visited care homes, youth centres; to ensure young people's needs are being met
• Ensured organisations were committed in projects which assisted in combating violence against children
• Handled confidential information

Volunteer Assistant Youth Worker/Admin

Darlaston Youth Centre

September 2010 - March 2011

• Led various activities and projects
• Delivered sessions to the young people, who were facing certain issues on a daily basis.
• Planned and organised events and projects; such as International Women's Day and film premiere launch
• Negotiated and budgeted which saved the organisation money
• Carried out risk assessments
• Handled bookings
• Dealt with telephone inquiries
• Managed session plans
• Regularly updated database on the computer system
• Managed filing system
• Supported team members with administrative duties.


Walsall Youth Service

July 2008 - August 2008

Responsibilities included:
• Dealt with situations on the spot
• Assisted mentees in overcoming issues and barriers faced on a daily basis
• Provided general care, advice and guidance to mentees
• Supported mentees with English and Maths

Qualifications & Certifications


University of Wolverhampton

Business Studies

Darlaston Community Science College

Wolverhampton College

Is this your profile?

If this is your profile, then you can claim it now and log into your account.

We will need to verify your account and email address before you can log in. To claim your profile now, please use the 'Claim Profile' button below.

Skillpages has been acquired by! is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more

Supported Countries
Choose your country