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Firdowsi -  - Oldbury, England, UK

Masuma Firdowsi

Oldbury, England, UK

Work History

Generalist Adviser/Receptionist

Citizens Advice Bureau

October 2012 - March 2013

• Engaged with and interviewed clients from various backgrounds
• Dealt with telephone inquiries, booked appointments and advised them on various issues
• Explored options and implications with regards to benefits, employment, housing
• Imparted information appropriately to people with differing levels of knowledge
• Kept up to date with the changes in the law
• Acted where necessary, on behalf of the client, negotiated, drafted and written letters
• Compiled clear and accurate case records
• Supported team members with training, problem solving
• Interpreted for Bengali speaking clients


July 2010 - December 2011

Promoted and marketed effective participation of young people who have experienced violence
• Visited care homes, youth centres; to ensure young people's needs are being met
• Ensured organisations were committed in projects which assisted in combating violence against children
• Handled confidential information

Volunteer Assistant Youth Worker/Admin

Darlaston Youth Centre

September 2010 - March 2011

• Led various activities and projects
• Delivered sessions to the young people, who were facing certain issues on a daily basis.
• Planned and organised events and projects; such as International Women's Day and film premiere launch
• Negotiated and budgeted which saved the organisation money
• Carried out risk assessments
• Handled bookings
• Dealt with telephone inquiries
• Managed session plans
• Regularly updated database on the computer system
• Managed filing system
• Supported team members with administrative duties.


Walsall Youth Service

July 2008 - August 2008

Responsibilities included:
• Dealt with situations on the spot
• Assisted mentees in overcoming issues and barriers faced on a daily basis
• Provided general care, advice and guidance to mentees
• Supported mentees with English and Maths

Qualifications & Certifications


University of Wolverhampton

Business Studies

Darlaston Community Science College

Wolverhampton College

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