Kosi - Receptionist - Centurion, GP, South Africa

Masixole Kosi

Centurion, GP, South Africa

Services

Receptionist

Summary:

Telephone etiquette and good communications skills im goal orientated

Work History

Receptionist/ Cashier

Siba Construction

March 2012 - August 2012

Duties Answering phones, routing them to relevant people, Handling invoices and banking of Money


Reason for leaving: End of contract

Trade partner Service Desk

Vodacom

August 2008 - February 2012

Duties
• Resolve Business Partner queries relating to Vodacomproducts and services
• Provide a one stop service to all Business Partners of
Vodacom, ensuring a high level of customer service
• Receive and analyse a request for support to determine the nature and extent of the support required. Provide a
solution/support or develop a solution in accordance with policies and procedures. If necessary, escalate the need to the relevant role players for a solution and agree on time
frames

• Ensure that the escalated solution is provided to the client within the allocated time frame and that the solution
addresses the client needs and take corrective action if
necessary

• Provide support in accordance with policies, procedures and legal requirements

• Assist Business Partners with Customer requests, Upgrades,
Cancellations, Grey listing, Sim Swaps

• Activate services in accordance with procedures

• Assisting Business Partners with trouble shooting and logging of Dealer web faults

• Building relationships with the Business Partners and ensuring
that actions we support within Trade Partner Support Desk
are executed accurately and timeously

• Ensure on-going training and self-development

• Ensure multi skilling based on operational requirements

• Compile the quotation and forward to the customer with all
possible consequences indicated

• Validate the client information and ensure completenessand authorisation


Reason for leaving Got a job as a receptionist

Hair Stylist/Apprentice

Zenith Hair Salon

June 2005 - February 2008

Reason for leaving End of Contract

Qualifications & Certifications

solomon mahlangu high school

apprentice in black and caucasian hair

Russel Road College

English

SK Mahlangu

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