Phillips - Hotel Staff - Johannesburg, GP, South Africa

Masego Phillips

Johannesburg, GP, South Africa

Services

Hotel Staff

Summary:

My name is Masego Phillips I was born in Johannesburg & grew up in Kimberly. I matriculated in 1996, I started working @ Goldreef City Casino 1998 as a Slots Floor Attendant & 2000 was promoted as a Slots Floor Supervisor. 2010 I resigned from my work to venture into a business ( Events &.
Catering). I have 10yrs gaming & hospitality experience 8yrs within management, 5rys within Events & Catering industry experience. Also worked @ Intercontinental Hotel OR TAMBO airport as a Restaurant Supervisor it was a two months contract in 2013.
In between I studied some courses Management courses, Computer, Entertaining course,Chef course, Bookkeeping, Marketing management diploma but never completed my IMM Diploma but I intend to finish my course . I am also a qualified Chef! I resigned form Gold Reef City to start my own business- Events management & Catering services. We registered the business in 2008 with my mother running the business on the side that time. Because of the love & passion I developed for the industry I decided to resign form my work & run it full time.

I specialize in lifestyle Events, events management,weddings,corporate Functions, birthday parties, decor, draping, spitbraai's, catering, equipment hire- tents, stretcher tents, tables, chairs & many more. I have a good profile I have done work for government, corporate companies, individuals etc. I have resigned from my family business now, I'm looking for a full time job. I want to grow & learn more with in the industry & develop my skills. Please give me an opportunity to work for your company you won't regret.

I'm looking forward to your reply!

Work History

Restaurant Supervisor

Intercontinental Hotel OR TAMBO airport

September 2013 - October 2013

Duties:
• Customer service- liasing with clients
• Stock takes
• Cashing up
• Managing staff ( waiters, waitresses & barman)
• Training staff & performance reviews ( monitor & improve team performance through coaching & guidance
• Doing staff roaster & allocating staff in their working areas
• Maintain & ensure customer satisfaction
• Dealing with customer disputes & managing conflict
• Writing daily shift reports
• Ensuring security & safety of Restaurant & Hotel
• Ensure that staff adheres to company rules & regulations
• Initiate corrective action where necessary

DEVELOPED ABILITIES AND COMPETEN CIES
My 2months @ Intercontinental Hotel was a good experience. My working experience has enabled me to improve on my communication & people management skills. Most of our visitors where international learning human behavior & different cultures.

References:
1. Company name: Intercontinental hotel
Contact person: Mr Phinda Zitha
Position: Restaurant Manager
Tel: 011 961 5400
Reason for leaving: Two months contract. I would like to thank you in advance for your valuable time you spent reading and considering my resume.

General Manager

Organizer

June 2010 - December 2013

Duties:
• Events planner & Coordinator
• Organizer
• Sales Marketing
• Administration Duties
• Budget


DEVELOPED ABILITIES AND COMPETENCIES
I'm responsible for leading the company's strategy and forging relations with the various stakeholders. I'm also responsible for the company's administration and financial objectives. With a solid TEN years experience in the hospitality/ gambling industry, EIGHT of which were in management, I'm well skilled and equipped for this task.

References:
1. Company name: South African Weather Service
Contact person: Miss Thandiwe Nkosi
Position: Secretary (CEO)
Tel: 012 367 6264
2. Company name: SADTU
Contact person: Mr. Njabulo Khuzwayo
Position: HR manager
Tel: 011 334 4831
3. Company name: Consumer goods Council of South Africa
Contact person: Ms Rhoda Maphosa
Position: Senior Accountant
Tel: 0861242000

Reason for leaving: Business not doing well.

Previous Employment

Supervisor

January 2000 - May 2010

Duties:
• Managing staff & the Slots Floor
• Training staff & performance reviews ( monitor & improve team performance through coaching & guidance
• Doing staff roaster & allocating staff in their working areas
• Preparing payroll
• Maintain & ensure customer satisfaction
• Dealing with customer disputes & managing conflict
• Writing daily shift reports
• Ensuring security & safety of equipments on the slots floor
• Ensure that staff adheres to company & GGB rules & regulations
• Initiate corrective action where necessary


DEVELOPED ABILITIES AND COMPETENCIES
My working experience has enabled me to have good communication & interpersonal skills with 10 years supervisory & management experience, 10yrs hospitality experience & people management skills. I'm Computer literacy (MsWord, Excel & PowerPoint) & I have good administrative skills with good planning, negotiation skills, organizing/ prioritizing & work well under pressure. & have the ability to meet deadlines without being prodded & ability to write comprehensive reports. Good time management & management skills& good problem solving skills. I have good customer service experience/ work very well with customers, dealing with customer complaints & customer needs. &attend to customer needs & the ability to cope with large workloads & able to work irregular hours/ shifts.

References-
1. Company name: Gold Reef City Casino
Contact person: Mr. Leon De Bruin
Position: HOD (Slots Department)
Tel: 011 248 5000
2. Company name: Gold Reef City Casino
Contact person: Raymond Rakhumakoe
Position: Assistant Slots Manager
Tel: 011 248 5000
Reason for leaving: Venturing into a new business.

Slots Attendant

Gold Reef City Casino

Up to January 2000

Qualifications & Certifications

Madibane Secondary High School

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